Nicky Bolanos

Responsible for overseeing 5 Regional Managers, 25 Managers (27 apartment communities, totaling over 9k apartment homes)

• Liaison to all staff as needed
• Created company uniform policy and catalog
• Wrote company handbook and training guide
• Performed all New Hire processes including but not limited to: advertising for open positions on various platforms, reviewed resumes for potential candidates, scheduled and conducted interviews, screened applicants, prepared offer letters and communicated all new hire procedures via email phone for a smooth transition to incoming staff
• Reviewed biweekly payroll submitted from 22 managers for accuracy and/or corrections prior to submitting to the payroll department

-Senior Regional Manager - Florida

(3/2021 – 1/2024)

Assisted as main contact for all items listed but not limited to:

• Yardi, Tenant Safe Accounts and Set Up, Bluemoon, Checkpoint ID, Grace Hill, Advertising, contracts (new and existing; and negotiating terms and packages)
• Realpage AIRM Accounts, Realpage Relate 24/7 setup and integration
• Realpage Renter’s Insurance setup and integration
• Advised on legal lease questions
• Reviewed, revised and oversaw designs and ordering of brochures and website changes
• Audited and made edit suggestions for the RMI and advertising websites for better marketing and effectiveness
• Solely created budgets for the 14 property takeover in 2022 and 2023
• Created yearly budget template for RMI portfolio and worked through each budget with the manager until it was complete (15 properties) for many years
• Consistently assisted with resident resolution
• Reviewed, revised and/or responded to online reviews
• Reviewed/approved purchase orders and invoices
• Walked properties for liability concerns and improvement suggestions
• Created a positive work culture that motivated employees to excel at their jobs while fostering teamwork across departments

-District Manager while managing Hidden Palms & Greenwich Commons - Tampa/Palm Harbor/Lauderhill

District Manager of Madison Oaks & Waterford Park

(10/2018 - 3/2021)

-Property Manager - Tampa

(3/2014 - 3/2021)

Hidden Palms & Greenwich Commons Apartments

338 apartment homes - 2 Properties

• Managed a staff of 9
• Inspected apartments after move out to assess damages
• Scheduled vendors for all repairs needed
• Worked closely with contractors on large ticket jobs
• Determined needs for turning apartments due to necessary rehabs
• Focused heavily on resident retention due to history of high turnover
• Coded all invoices for efficient billing and budgeting
• Paid close attention to advertising and marketing needs
• Mentored team on leasing strategies

The Columns at Cypress Point

294 apartment homes

Managed a staff of 5

• Prepared annual budget
• Determined move out damages and prepare move out dispositions
• Completed purchase orders for all vendors and/or office expenses
• Networked and marketed to local businesses in the area
• Completed unit-by-unit apartment inspections annually
• Managed and scheduled annual safety inspections
• Reviewed all lease applications prior to approval or denial
• Focused on resident retention and customer satisfaction

-Assistant Community Manager

(11/2007 - 9/2008)

• Assisted in managing a lease-up
• Leased apartment homes to new prospects
• Submitted rental applications for approval
• Prepared move in paperwork
• Collected and posted monthly rent payments
• Maintained delinquency, prepared 3-day notices and processed evictions
• Prepared regular community inspection reports
• Assessed damages after move out for proper charges and/or refunds
• Operated gated entry software system
• Recorded all move ins, move outs and payments for water billing
• Organized monthly functions for resident retention