Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AdministrativeAssistant

Nicky Gonzalez

Lincoln,CA

Summary

Proven professional with a track record of enhancing efficiency at the workplace by streamlining administrative processes and implementing effective problem-solving strategies. Skilled in data entry and team leadership, I have significantly improved internal employee satisfaction and operational workflow. My expertise in office administration and dedication to results have consistently contributed to organizational success.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Administrative Assistant

Placer County Water Agency
08.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Customer Service Representative

Placer County Water Agency
03.2018 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Office Assistant (Temporary)

Placer County Water Agency
11.2017 - 03.2018
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Proofread papers, letters and marketing materials to identify mistakes for quality control.
  • Assisted with daily office tasks, contributing to a well-run work environment.
  • Handled sensitive information discreetly while maintaining strict confidentiality protocols.
  • Maintained accurate inventory of office supplies, ensuring necessary items were always available when needed.
  • Sorted and organized files, spreadsheets, and reports.
  • Created and maintained detailed records of all office activities.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Purchased and maintained office supplies.

Office Manager

Favero Orthodontics
06.2006 - 12.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Associate - Liberal Arts And General Studies

Sierra College
Rocklin, CA

Bachelor Of Science - Business

Golden Gate University
San Francisco, CA
12.2023

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Problem-Solving
  • Time Management
  • Team Building and Leadership

Accomplishments

Special project

Certification

Notary

Timeline

Administrative Assistant

Placer County Water Agency
08.2020 - Current

Customer Service Representative

Placer County Water Agency
03.2018 - 08.2020

Office Assistant (Temporary)

Placer County Water Agency
11.2017 - 03.2018

Office Manager

Favero Orthodontics
06.2006 - 12.2016

Associate - Liberal Arts And General Studies

Sierra College

Bachelor Of Science - Business

Golden Gate University

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Nicky Gonzalez