Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicky Hughes

Hagerstown,MD

Summary

Professional with extensive knowledge in food and beverage management. Proven track record of optimizing operations, enhancing culinary offerings, and driving customer satisfaction. Strong focus on team leadership, adaptable to changing needs, and committed to achieving results. Expertise in budgeting, inventory control, and staff training.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Food and Beverage Director

Maryland National Golf Course
04.2025 - Current
  • Directed food and beverage operations, ensuring high-quality service and guest satisfaction.
  • Developed and implemented seasonal menu offerings, enhancing culinary variety and customer engagement.
  • Managed vendor relationships, negotiating contracts to optimize cost efficiency while maintaining quality standards.
  • Oversaw staff training programs, fostering a culture of excellence in service delivery and operational efficiency.
  • Analyzed financial reports to identify trends, improving budget management and resource allocation strategies.
  • Implemented inventory control systems, reducing waste and improving supply chain efficiency across departments.
  • Collaborated with executive leadership on strategic planning initiatives to drive revenue growth within food services.
  • Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.

Manager

Prohibition Hub
02.2021 - 12.2023
  • Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
  • Developed and implemented strategic plans to drive business growth and increase profitability
  • Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
  • Led a team of 12 employees, providing guidance, training, and support to ensure high levels of productivity and performance

Office Manager

LIBERTY TRANSPORT
09.2020 - 11.2021
  • Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
  • Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
  • Developed and implemented efficient filing systems to improve document organization and retrieval
  • Implemented new software systems for project management, resulting in improved team collaboration and productivity

General Manager

Johnny's Bar & Grill
07.2019 - 03.2020
  • Oversaw all aspects of bar operations, including inventory management, staff scheduling, and customer service
  • Collaborated with the kitchen staff to ensure seamless coordination between food and beverage service
  • Monitored customer satisfaction levels through feedback surveys or direct interaction, addressing any concerns promptly
  • Implemented training programs on responsible alcohol service to ensure compliance with local liquor laws
  • Ensured compliance with all health codes, safety regulations, and licensing requirements at all times

Bartender

Stadium Tavern
08.2015 - 08.2019
  • Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
  • Efficiently handled cash transactions and accurately processed payments using POS system
  • Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
  • Organized special events such as themed nights or live music performances to attract new customers
  • Collaborated with management on pricing strategies based on market trends and competitor analysis

Education

A.A.S. - Legal Studies

Hagerstown Community College
Hagerstown, MD
05.2016

Skills

  • Customer service
  • POS
  • Time management
  • Bartending
  • Food and beverage operations
  • Labor management
  • Food presentation
  • Hospitality management
  • Bar management
  • Cost control
  • Catering coordination
  • Wine pairing
  • Menu pricing
  • Menu development
  • Allergen awareness
  • Banquet operations
  • Beverage making

Certification

Food Handler Certification

Timeline

Food and Beverage Director

Maryland National Golf Course
04.2025 - Current

Manager

Prohibition Hub
02.2021 - 12.2023

Office Manager

LIBERTY TRANSPORT
09.2020 - 11.2021

General Manager

Johnny's Bar & Grill
07.2019 - 03.2020

Bartender

Stadium Tavern
08.2015 - 08.2019

A.A.S. - Legal Studies

Hagerstown Community College

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Nicky Hughes