Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICKY MCKINNON

Naples,ME

Summary

Focused Accounts Receivable/Payable Customer Service Specialist offering 17 years of experience in Higher Education functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately preparing weekly and monthly reports within tight deadlines. Successful at keeping accounts current and accurate for compliant financial recordkeeping. Well-organized, diligent, and focused professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Senior Operations Specialist

Waste Management
01.2022 - Current
  • Assists in troubleshooting and resolving safety, service, and operational issues.
  • Creates, distributes, and closes-out customer tickets on a daily basis.
  • Maintains and distributes department related information on a daily basis.
  • Communicates with other supervisors and managers about operations and/or dispatch issues.
  • Completes and maintains a variety of reports as directed by the department manager.
  • Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
  • Assists with data collection and reporting required for incentive pay programs.
  • Assists with the processing of payments and other financial tasks as necessary.
  • Assists in the implementation of operational projects as needed.
  • Communicates with customers about service issues as needed.
  • Communicates with employees about scheduling and work assignments as needed.
  • May enter and maintain Service Machine SMART data on a daily basis.
  • Performs other duties as assigned.
  • Identified workflow improvements and worked with operations team to establish new procedures.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Reconciliation of all invoices for facility through COUPA.
  • Ordering of all Supplies for Location.
  • Time card maintenance for all employees through KRONOS.
  • Maintenance of all CDL licensing for employee's.
  • Maintenance of State IFTA quarterly.
  • Address all HR relation inquires fo all employees.
  • Manage daily route sheets

Human Resources Specialist

Pratt Abbott Corporate Office
09.2021 - 11.2021
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals
  • Maintained records of personnel documents, including payroll forms, leave notifications, employee files, benefits information, and workers' compensation files
  • Onboarded new employees in time reporting and payroll utilizing Paychex system
  • Managed payroll and time and attendance systems
  • Created, organized, and maintained employee personnel files to keep sensitive data secure
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process
  • Processed employee status changes, keeping human resources systems and employee records up to date
  • Prepared and posted job openings to appropriate job sites
  • Accounts receivable/payable utilizing software such as Spot, QuickBooks, Schedule Base
  • Managed employee benefits, workers' compensation, health and pension programs and 401K plans
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Student Financial Services/Collections Officer

University Of New England
07.2006 - 08.2021
  • Advised students in making academic decisions, including details regarding registration and billing
  • Complied with all financial aid guidelines and regulations, including state and federal requirements
  • Responsible to lower AR receivables with collections efforts entailing emails, phone contact, monthly billing invoices, collection letters
  • Processing of daily deposits, credit cards, checks, refunds
  • Responsible for 3rd parting billing procedures
  • Daily processor of Title IV refunds, overpayments, private loan funds
  • Assisted students in understanding academic application processes, admissions requirements, and financial aid options
  • Advised debtors on payment options and set up payment plans
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
  • Located and monitored overdue accounts using billing system to begin collections process
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs
  • Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account
  • Worked with customer to create debt repayment plan based on current financial condition
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts
  • Prepared and mailed invoices to customers, processed payments, and documented account updates
  • Managed efficient cash flow reporting, posted cash receipts, and analyzed chargebacks, independently addressing, and resolving issues
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Made outbound calls to vendors and customers to discuss and resolve account needs
  • Answered average of 15 calls, 40 emails per day, addressing customer inquiries, solving problems, and providing financial/billing information.

Accounts Receivable Specialist

Sappi Fine Paper/Alternative Solutions
10.2004 - 06.2006
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price, and fees to support accuracy
  • Renegotiated payment terms with suppliers/sales representatives
  • Researched customer billing issues and resoled problems to facilitate receipt of overdue payments and promote good customer relationships
  • Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Education

Associate of Applied Science - Business Administration and Management

Andover College
Portland, ME

GED -

Cony Adult Education
Augusta, ME
05.1993

Skills

  • File and records management
  • Risk management
  • Decision Making
  • Conflict Resolution
  • Clerical Support
  • Customer Service
  • Leadership
  • Analytical and Critical Thinking
  • Organization and Time Management
  • Accurate payment posting
  • Account Reconciliation
  • Research and due diligence
  • Month-end closing procedures
  • Software
  • Banner, Powerfaids, Spot, QuickBooks, Excel, Google Docs, Touch Net Payment Portal, Schedule Base, Sal-Net, NSLDS, Basic Office Software, Collections Software, Cognos Reporting Software, Paychex Payroll Software, FreshBooks

Timeline

Senior Operations Specialist

Waste Management
01.2022 - Current

Human Resources Specialist

Pratt Abbott Corporate Office
09.2021 - 11.2021

Student Financial Services/Collections Officer

University Of New England
07.2006 - 08.2021

Accounts Receivable Specialist

Sappi Fine Paper/Alternative Solutions
10.2004 - 06.2006

Associate of Applied Science - Business Administration and Management

Andover College

GED -

Cony Adult Education

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