Nicky A Miller
Tallahassee,Fl
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Paraprofessional role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GetInsured
2500 Cumberland Parkway, Atlanta Georgia
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Warehouse Worker
Amazon Fulfillment Center
6720 Mahan Drive
10.2023 - 11.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Substitute Teacher
Sabal Palm Elementary
Tallahassee, Fl
10.2022 - 10.2023
- Providing students with feedback on their work and how to improve themselves
- Updating students' attendance, grades and administrative needs
- Supporting the school during short and long periods of Teachers' absence
- Ensuring classroom management by setting rules and limits
- Preparing and administering tests and exams
- Identifying instructional methods and materials( such as using manipulative) that are most appropriate for meeting lesson objectives
- Instructed Math, English,and Art classes( average 24 students per class) from grades k-5
- Engaged students, developing team-building activities(such as partner check) that have enhanced students' teamwork and motivation
Education
High School Diploma -
James Rickards High School
Tallahassee, Fl05.2016
Skills
- K-12 Instruction
- Ability to Follow Lesson Plans
- Student Record Management
- Formal & Informal Learner Assessment
- Classroom Management & Discipline
- Parent/ Teacher Communications
- Student Engagement
- After-School Tutor
- Strong Interpersonal and Communication skills
- Ability to clearly understand and follow directions from senior teachers
Certification
- Child Growth and Development, Leon County School Board of Education, Tallahassee, FL, 11/01/21
- Microsoft Digital Literacy, Career Source Capital Regional, Tallahassee, FL, 12/01/18
- Class D, North Florida Security Academy, Tallahassee, FL, 06/01/21, 07/01/25
Timeline
Customer Service Representative
GetInsured
10.2024 - Current
Warehouse Worker
Amazon Fulfillment Center
10.2023 - 11.2024
Substitute Teacher
Sabal Palm Elementary
10.2022 - 10.2023
High School Diploma -
James Rickards High School