Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Nicky A Miller

Tallahassee,Fl

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Paraprofessional role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

GetInsured
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Warehouse Worker

Amazon Fulfillment Center
10.2023 - 11.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Substitute Teacher

Sabal Palm Elementary
10.2022 - 10.2023
  • Providing students with feedback on their work and how to improve themselves
  • Updating students' attendance, grades and administrative needs
  • Supporting the school during short and long periods of Teachers' absence
  • Ensuring classroom management by setting rules and limits
  • Preparing and administering tests and exams
  • Identifying instructional methods and materials( such as using manipulative) that are most appropriate for meeting lesson objectives
  • Instructed Math, English,and Art classes( average 24 students per class) from grades k-5
  • Engaged students, developing team-building activities(such as partner check) that have enhanced students' teamwork and motivation

Education

High School Diploma -

James Rickards High School
Tallahassee, Fl
05.2016

Skills

  • K-12 Instruction
  • Ability to Follow Lesson Plans
  • Student Record Management
  • Formal & Informal Learner Assessment
  • Classroom Management & Discipline
  • Parent/ Teacher Communications
  • Student Engagement
  • After-School Tutor
  • Strong Interpersonal and Communication skills
  • Ability to clearly understand and follow directions from senior teachers

Certification

  • Child Growth and Development, Leon County School Board of Education, Tallahassee, FL, 11/01/21
  • Microsoft Digital Literacy, Career Source Capital Regional, Tallahassee, FL, 12/01/18
  • Class D, North Florida Security Academy, Tallahassee, FL, 06/01/21, 07/01/25

Timeline

Customer Service Representative

GetInsured
10.2024 - Current

Warehouse Worker

Amazon Fulfillment Center
10.2023 - 11.2024

Substitute Teacher

Sabal Palm Elementary
10.2022 - 10.2023

High School Diploma -

James Rickards High School

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Nicky A Miller