Nicky Saint Martin
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the administration and food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Placement Representative
Moffitt Cancer Center
08.2019 - Current
- Collaborated with physicians, nurses, and multidisciplinary teams to ensure prompt and appropriate patient placement.
- Managed hospital bed capacity by monitoring utilization and escalating potential issues to leadership.
- Generated reports on bed occupancy and patient throughput to support operational decision-making.
- Utilized Soarian and TeleTracking systems to track patient flow and maintain accurate, real-time records.
- Coordinated patient admissions and discharges, ensuring smooth transitions and accurate documentation.
- Managed scheduling for healthcare providers, optimizing appointment availability and reducing wait times.
- Implemented electronic health record (EHR) systems, enhancing data accuracy and accessibility for clinical staff.
- Trained new workers on operational procedures and software applications, fostering team efficiency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
H&R Block
2018 - 2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to enhance customer satisfaction and streamline service delivery.
- Monitored service metrics to identify areas for improvement and increased efficiency in operations.
- Analyzed customer feedback to identify trends, driving strategic decisions for service enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Restaurant Hostess
Chili's Bar and Grill
2017 - 2018
- Welcomed and seated guests, ensuring positive first impressions and efficient dining experiences.
- Managed a reservation system, optimizing table turnover and enhancing guest satisfaction.
- Coordinated with waitstaff to streamline service flow during peak hours.
- Maintained cleanliness and organization of front-of-house areas to promote a welcoming atmosphere.
- Addressed guest questions and concerns quickly to ensure a high level of customer service.
- Assisted in training new host staff on operational procedures and customer interaction standards.
- Monitored dining room activity, adjusting seating arrangements to maximize occupancy rates.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Deli Clerk
Publix
2013 - 2017
- Assisted customers with deli selections, ensuring high-quality service and satisfaction.
- Maintained cleanliness and organization in the deli area, adhering to health and safety standards.
- Operated slicers and scales to prepare meats and cheeses according to customer specifications.
- Maintained cleanliness and organization in the deli area, adhering to health and safety standards.
- Monitored product freshness and rotated stock to minimize waste and ensure quality offerings.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Trained new staff on deli procedures, promoting consistency in customer service practices.
Education
Associate of Science - Surgical Technology
Hillsborough Community College
Tampa, FL05-2027
High School Diploma -
Armwood High School
Seffner, FL06-2012
Skills
- Customer Service
- Active Listening & Critical Thinking
- Data entry
- Relationship Management
- Strong Communication
- Interpersonal Skills
- Time Management
- Organization & Detail-Oriented
- Multitasking
- Problem Resolution
- Prioritization
Accomplishments
- Customer Relations - Earned marks for customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure the resolution of product/ service complaints, and customer satisfaction.
Certification
- Certified Nursing Assistant
- Cardiopulmonary Resuscitation
- Basic Life Support
- Security License
Languages
Creole
Native or Bilingual
French
Full Professional
English
Full Professional
Timeline
Patient Placement Representative
Moffitt Cancer Center
08.2019 - Current
Customer Service Representative
H&R Block
2018 - 2019
Restaurant Hostess
Chili's Bar and Grill
2017 - 2018
Deli Clerk
Publix
2013 - 2017
Associate of Science - Surgical Technology
Hillsborough Community College
High School Diploma -
Armwood High School