Nicky Shaw
West Union
Summary
Experienced Wal+Mart Team Lead with a proven track record of fostering team inclusiveness and building strength through collaboration. Cultivated a positive team culture that encourages open sharing of ideas, resulting in improved problem-solving capabilities. Committed to creating an environment where members feel comfortable expressing themselves without fear of retribution. Known for meeting deadlines, promoting idea sharing, and consistently going above and beyond to support the team and serve customers. Highly skilled in multitasking and continuously seeking opportunities for personal and professional growth. Motivated to embrace new experiences and further expand knowledge and skills.
Overview
29
29
years of professional experience
Work History
Online Grocery Associate
Walmart #0798
Marshall ,Il 62441
01.2023 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Homelines Team Lead
Walmart Super Center #0798
Marshall, IL, United States
02.2003 - 01.2023
- Supervised team of [Number] employees to maintain optimal performance and consistent operations
- Kept a close eye on department operations to quickly meet equipment, housekeeping, and supply restocking needs.
- Observed employees to identify deficiencies, and implemented strategies to close knowledge gaps.
- Learned work inside and out to better instruct team members in day-to-day work
- Led line by example with consistent safety behaviors and compliance with quality control standards
- Resolved customer issues to restore confidence and meet contract terms.
- Assigned projects and distributed tasks to team members per areas of expertise.
- Guided team in skill enhancement and goal achievement.
- Conferred with other leaders and supervisors to coordinate operations and activities within or between departments.
- Interviewed and selected potential new team members from a list of candidates recommended by the recruitment team.
- Guided employees in handling difficult, complex problems, or resolving escalated complaints or disputes.
- Prevented or resolved conflict before escalation, to build a stronger team.
- Managed downtime well to minimize production disruptions.
- Engaged in continuous improvement activities to enhance team performance and productivity.
- Organized teams through meetings, brainstorming ideas, and goal progress to meet project deadlines.
- Collaborated with the team to encourage open sharing of ideas and solutions.
- Coordinated resources and equipment to help employees meet daily targets.
- Adhered to cash-handling policies and procedures.
- Processed cash register transactions, inputted product costs, and gave back change.
- Greeted customers, and provided prompt and friendly service.
- Bagged and packaged customer orders and purchases.
- Ordered, stocked, and rotated aisles, and departments.
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
- Provided feedback to store management on products, shortages, and damages.
- Obtained thorough knowledge of the products sold to assist customers with locating and purchasing items.
- Assisted customers with locating items, answered questions, and provided directions.
- Increased customer satisfaction ratings by providing prompt, accurate service.
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Returned non-purchased products to shelves, and performed general merchandising functions.
- Answered questions regarding special and seasonal products.
- Solved complaints by customers, and issued credits for returned merchandise.
- Answered incoming calls and connected callers with the correct extension.
- Responded to emergency and urgent calls and promptly directed callers to [Type] staff
- Carefully listened to the requests of each customer and answered questions.
Breakfast Manager
Burger King
Marshall, IL, United States
04.2000 - 02.2003
- Scheduled employees to maintain adequate coverage for expected business needs and customer demand levels
- Monitored and developed team member performance through supervision and training
- Hired, motivated, and assessed performance of staff to keep operations efficient and on-track
- Increased the property's business [Number]% by improving the marketing and advertising strategies
- Greeted customers to take food orders and provide information about menus
- Washed pots, pans, dishes, utensils, and other cooking equipment to eliminate bacteria
- Inspected and cleaned food preparation areas, equipment, work surfaces, and serving areas to verify safe and sanitary food-handling practices
- Received inventory of food and beverage products and supplies to stock in designated areas
- Wrapped sandwiches, hot entrees, and desserts for serving or takeout
- Operated cash register to receive payment from customers in cash or credit card form
- Stocked, cleaned, and restocked workstations and display cases
- Helped customers identify desirable menu items and customize combinations of offerings
- Completed customer orders by packaging or traying the prepared food with utensils, napkins and condiments
- Cleaned glasses, dishes, and fountain equipment frequently to maintain professional appearance and food safety standards
- Maintained steady work pace to deliver hot, fresh, and delicious meals
- Volunteered to work unpopular shifts such as holiday and night shifts in support of team members and business needs
Corn Detasseler
Pioneer
West Union, IL
06.1996 - 08.2000
- Exhibited adaptability in adjusting to varied field sizes, plant heights, and row lengths during the detasseling season.
- Worked in harsh weather conditions to accomplish necessary planting, cultivation and harvesting work for corn crop.
- Increased crew productivity by assisting in training new employees on proper detasseling techniques.
Education
High School Diploma - Basics
Martinsville Jr/Sr High School
Martinsville, ILUndetermined - Basics
Lincoln Trail College
Robinson, ILSkills
- Conflict resolution
- Promote services
- Multi-department management
- Customer service
- Train the staff
- Serve guests
- Organization
- Motivation
- Research
- Task prioritization
- Teamwork
- Collaboration
- Structure pricing
- Team performance monitoring
- Assignment delegation
- Maintaining displays
- Adaptability to change
Timeline
Online Grocery Associate
Walmart #0798
01.2023 - Current
Homelines Team Lead
Walmart Super Center #0798
02.2003 - 01.2023
Breakfast Manager
Burger King
04.2000 - 02.2003
Corn Detasseler
Pioneer
06.1996 - 08.2000
High School Diploma - Basics
Martinsville Jr/Sr High School
Undetermined - Basics
Lincoln Trail College