Nicky Young
Richardson,TX
Summary
To secure a position within a company that will allow me to fully utilize my excellent communication, organizational, and problem-solving skills that adhere to the company’s goals. To build teamwork relationship with co-workers that would result in a long-term association and opportunities for advancement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Administrator/Operations Manager/Assistant Administrator/Office Manager
Outreach Health Services, Outreach Home Care
03.2009 - 12.2022
- Responsible for the overall supervision of day-to-day operations, compliance and service delivery of assigned branches
- Responsible for ensuring authorized services were provided to the clients & compliance training of staff on with HHSC programs rules, licensure regulations and company policies
- Responsible for quality assurance plan for service delivery
- Analyzed reports & surveys to identify major trends, root causes and substantial operational issues
- Developed plans for improvement to report to the management team
- Responsible for finances & expenses for assigned branches
- Monitored the profitability & key performance measurements
- Assisted with the fiscal planning, budgeting, and cost control for operations
- Created business plans to achieve set goals
- Lead several data software implementations for PAS and Skilled services
- Assisted in the selection process, testing interface, updating database and training of staff
- Developed processes for data workflow to ensure payroll and billing accuracy
- Developed and conducted staff training by creating training materials that included in-person, PowerPoint Presentation, Word/PDF forms, and recorded and live video trainings for different software and internal processes
- Compiled and reviewed documentations for audits, complaint and Abuse, Neglect, and Exploitation (ANE) investigations
- Created weekly schedules unstaffed clients and on-call coverage & provided On-Call support for staff
- Provided HR support by recruiting, onboarding, background checks, and reviewed & approved performance appraisals, staff counselling, and termination
- Assisted with unemployment claims and selection of onboarding software
- Provided Payroll support by training staff on submission of payroll & mileage, reviewed and approved payroll
- Assisted with resolving payroll errors
- Assisted staff/caregiver with W4 completion and/or W2 questions
- Experienced using Paycom and UltiPro payroll software
- Provided Billing support by developing payroll-billing process reduce billing errors, assisted with resolving issue with the billing clearing house software, assisted with billing corrections and contacted payor for assistance
- Assisted Billing team with resolving payment posting errors and training
- Experienced using with EPIC/Availity RCM/Exchange Healthcare and reviewing EOBs
- Provided Finance support by running reports and assisted with calculating financials for yearly state and internal audits
- Assisted AP by coding and approving invoices and staff expense reports for reimbursement
- Provided IT support by assisting staff with resolving software issues and/or identifying when to submit support ticket to software vendor for assistance, provided user training, and help setting up/update user access
- As a Texas Notary responsible for notarizing employee CNA verification form, agency contracts and legal settlement agreements.
Intake Clerk /Administrative Assistant/Fiscal Administrator/, Executive Assistant/Routing Coordinator
07.2002 - 03.2009
- Visiting Nurse Association (VNA)
- Verified private insurance, Medicaid, Medicare benefits for Home Health, Hospice, and Long-Term Care Services
- Assisted Intake RN/LVN with data entry of new referrals
- Provided administrative support for the VP of LTC, VP of Legal/Compliance, and Directors of LTC and Foundation departments
- Responsible for written correspondences, updating policies and procedures, and prepared and maintain staff trainings
- Responsible for assisting VP with submitting HCSSA license/CLIA renewal applications
- Responsible for the oversight of caregivers’ payroll, assignments, scheduling
- Compiled and reviewed documents and reports for internal and external audits
- Assisted with authorizations updates and eligibility checks for clients’ services
- Responsible for maintained daily routing assignments spreadsheet for paid and volunteer drivers
- Responsible for updating clients’ information on MOW routes & adjusting routes to make MOW delivery more efficient for drivers
- Responsible for checking MOW drop site to ensure all meal coolers were picked up by designed time
- Assisted with implementing routing software to improve routing process & maps for MOW delivery
- Created reconciliation reports to ensure clients scheduled received daily/weekly meals delivery.
Education
BA - Business Administration
Mississippi State University
2001
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8.1997
Skills
- Highly organized & detail oriented
- Effective time management skills
- Proven ability to adapt to new software
- Demonstrated great leadership through advancement
- Keen Data Analysis and problem-solving skills
- Billing Software Experience: EPIC/Availity RCM/Change Healthcare
- Excellent written and verbal communication skills
- Self-starter with ability to work independently or with team
- Polished and effective customer service skills
- Proficient in
- Microsoft Office or Google Workspace
- Facilitating Change
- Cost Analysis and Savings
- Project Management
- Employee Supervision
- Business Development
- Profit and Loss Control
- Service Delivery Management
- Budget Administration
- Operational Planning
- Compliance Monitoring
- Business Forecasting
- Customer Engagement
- Budget Tracking
- Operations Management
- Performance Monitoring and Evaluation
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- Policy Development and Enforcement
- Process Development and Streamlining
- Management Training
- Business Leadership
- Develop Policies
- Strategize Business Plans
- Business Growth Initiatives
- Hiring and Onboarding
- Mentoring
- Oversee Administrative Functions
- Records Organization and Management
- P&L Administration
- Program Optimization
- Materials Planning and Logistics
- Database Maintenance
- Improve Performance
- New Employee Hiring
- Resume Screening
- Operational Excellence
Timeline
Administrator/Operations Manager/Assistant Administrator/Office Manager
Outreach Health Services, Outreach Home Care
03.2009 - 12.2022
Intake Clerk /Administrative Assistant/Fiscal Administrator/, Executive Assistant/Routing Coordinator
07.2002 - 03.2009
BA - Business Administration
Mississippi State University
Team Sports
PESH Track and Field- Sprinter and Relay Teams 3 years
Five Star/Scrappers/Rebels Select Baseball Teams- 4 years Left Field
Williams High School & PESH Football 2 years
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