Nicky Young
Richardson,TX
Summary
To secure a position within a company that will allow me to fully utilize my excellent communication, organizational, and problem-solving skills that adhere to the company’s goals. To build teamwork relationship with co-workers that would result in a long-term association and opportunities for advancement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Administrator/Operations Manager/Assistant Administrator/Office Manager
Outreach Health Services, Outreach Home Care
2009.03 - 2022.12
- Responsible for the overall supervision of day-to-day operations, compliance and service delivery of assigned branches
- Responsible for ensuring authorized services were provided to the clients & compliance training of staff on with HHSC programs rules, licensure regulations and company policies
- Responsible for quality assurance plan for service delivery
- Analyzed reports & surveys to identify major trends, root causes and substantial operational issues
- Developed plans for improvement to report to the management team
- Responsible for finances & expenses for assigned branches
- Monitored the profitability & key performance measurements
- Assisted with the fiscal planning, budgeting, and cost control for operations
- Created business plans to achieve set goals
- Lead several data software implementations for PAS and Skilled services
- Assisted in the selection process, testing interface, updating database and training of staff
- Developed processes for data workflow to ensure payroll and billing accuracy
- Developed and conducted staff training by creating training materials that included in-person, PowerPoint Presentation, Word/PDF forms, and recorded and live video trainings for different software and internal processes
- Compiled and reviewed documentations for audits, complaint and Abuse, Neglect, and Exploitation (ANE) investigations
- Created weekly schedules unstaffed clients and on-call coverage & provided On-Call support for staff
- Provided HR support by recruiting, onboarding, background checks, and reviewed & approved performance appraisals, staff counselling, and termination
- Assisted with unemployment claims and selection of onboarding software
- Provided Payroll support by training staff on submission of payroll & mileage, reviewed and approved payroll
- Assisted with resolving payroll errors
- Assisted staff/caregiver with W4 completion and/or W2 questions
- Experienced using Paycom and UltiPro payroll software
- Provided Billing support by developing payroll-billing process reduce billing errors, assisted with resolving issue with the billing clearing house software, assisted with billing corrections and contacted payor for assistance
- Assisted Billing team with resolving payment posting errors and training
- Experienced using with EPIC/Availity RCM/Exchange Healthcare and reviewing EOBs
- Provided Finance support by running reports and assisted with calculating financials for yearly state and internal audits
- Assisted AP by coding and approving invoices and staff expense reports for reimbursement
- Provided IT support by assisting staff with resolving software issues and/or identifying when to submit support ticket to software vendor for assistance, provided user training, and help setting up/update user access
- As a Texas Notary responsible for notarizing employee CNA verification form, agency contracts and legal settlement agreements.
Intake Clerk /Administrative Assistant/Fiscal Administrator/, Executive Assistant/Routing Coordinator
2002.07 - 2009.03
- Visiting Nurse Association (VNA)
- Verified private insurance, Medicaid, Medicare benefits for Home Health, Hospice, and Long-Term Care Services
- Assisted Intake RN/LVN with data entry of new referrals
- Provided administrative support for the VP of LTC, VP of Legal/Compliance, and Directors of LTC and Foundation departments
- Responsible for written correspondences, updating policies and procedures, and prepared and maintain staff trainings
- Responsible for assisting VP with submitting HCSSA license/CLIA renewal applications
- Responsible for the oversight of caregivers’ payroll, assignments, scheduling
- Compiled and reviewed documents and reports for internal and external audits
- Assisted with authorizations updates and eligibility checks for clients’ services
- Responsible for maintained daily routing assignments spreadsheet for paid and volunteer drivers
- Responsible for updating clients’ information on MOW routes & adjusting routes to make MOW delivery more efficient for drivers
- Responsible for checking MOW drop site to ensure all meal coolers were picked up by designed time
- Assisted with implementing routing software to improve routing process & maps for MOW delivery
- Created reconciliation reports to ensure clients scheduled received daily/weekly meals delivery.
Education
BA - Business Administration
Mississippi State University
2001
undefined
undefined
8.1997
Skills
- Highly organized & detail oriented.
- Effective time management skills.
- Proven ability to adapt to new software.
- Demonstrated great leadership through advancement.
- Keen Data Analysis and problem-solving skills.
- Billing Software Experience: EPIC/Availity RCM/Change Healthcare
- Excellent written and verbal communication skills.
- Self-starter with ability to work independently or with team.
- Polished and effective customer service skills.
- Proficient in
- Microsoft Office or Google Workspace.
- Facilitating Change
- Cost Analysis and Savings
- Project Management
- Employee Supervision
- Business Development
- Profit and Loss Control
- Service Delivery Management
- Budget Administration
- Operational Planning
- Compliance Monitoring
- Business Forecasting
- Customer Engagement
- Budget Tracking
- Operations Management
- Performance Monitoring and Evaluation
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- Policy Development and Enforcement
- Process Development and Streamlining
- Management Training
- Business Leadership
- Develop Policies
- Strategize Business Plans
- Business Growth Initiatives
- Hiring and Onboarding
- Mentoring
- Oversee Administrative Functions
- Records Organization and Management
- P&L Administration
- Program Optimization
- Materials Planning and Logistics
- Database Maintenance
- Improve Performance
- New Employee Hiring
- Resume Screening
- Operational Excellence
Timeline
Administrator/Operations Manager/Assistant Administrator/Office Manager
Outreach Health Services, Outreach Home Care
2009.03 - 2022.12
Intake Clerk /Administrative Assistant/Fiscal Administrator/, Executive Assistant/Routing Coordinator
2002.07 - 2009.03
BA - Business Administration
Mississippi State University
Team Sports
PESH Track and Field- Sprinter and Relay Teams 3 years
Five Star/Scrappers/Rebels Select Baseball Teams- 4 years Left Field
Williams High School & PESH Football 2 years
Similar Profiles
Sandra RamirezSandra Ramirez
Intake Coordinator at Urgent Hospice & Outreach Home Health Services IncIntake Coordinator at Urgent Hospice & Outreach Home Health Services Inc
Joshua PageJoshua Page
Live-In Caregiver at Outreach Home Health ServicesLive-In Caregiver at Outreach Home Health Services
Vesna BalabanVesna Balaban
Nurse Clinical Specialist at NT Health Primary and Public Health Care OutreachNurse Clinical Specialist at NT Health Primary and Public Health Care Outreach