Nicholas Young

Develop and implement strategic sales plans to align with corporate goals, manage the sales pipeline, and set
measurable objectives for growth and performance. Lead and coach the sales development team, focusing on improving
skills, achieving sales targets, and optimizing sales processes. Analyze market trends and customer data to identify new
opportunities, maintain key customer relationships, and negotiate and close strategic deals to ensure high levels of
customer satisfaction and retention.
● Reduced the sales cycle duration by 53% from 32 to 15 days by integrating a new CRM system, ultimately
enhancing efficiency across the organization.
● Drove a 59.375% increase in revenue through strategic enhancements to the sales cycle, coupled with re-
engagement strategies that also elevated customer retention by 12% and revenue by 22% within six months.
● Decreased customer churn by 38% between 2023 and 2024 by implementing a new workflow for managing
canceled accounts and optimizing initial user experiences, resulting in a 160% improvement in trial conversion
rates.
● Spearheaded a targeted sales strategy that doubled partner conversions by 110% in six months and forged
profitable partnerships with industry leaders, generating $1.2 million in annual revenue.
● Overhauled the client onboarding process, cutting setup time by 25% and enhancing customer satisfaction, while
also leading a new customer support training program that decreased support tickets by 20%.

• Spearheaded the development and delivery of a PPP Loan Outreach Training program, enabling colleagues to process
  thousands of successful applications for small businesses.
• Exceeded annual sales targets by 19%, generating $1.67 million in revenue from cloud-based solutions.
• Secured the largest account closure for Intuit Boise Sales by onboarding InstaCart, adding over 2,000 users and
  creating $20,000 in annual recurring revenue.Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
• Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
• Increased account retention by building strong relationships with clients and addressing their needs promptly.
• Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.