NICLETTE KIANGALA
Chicago,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Executive Housekeeping Manager
Hotel Chicago West Loop
Chicago, IL
07.2023 - Current
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Created schedules for staff to ensure adequate coverage at all times.
- Monitored budget spending for the housekeeping department.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Investigated customer complaints regarding cleanliness or service issues.
- Prepared and distributed assignment sheets to assigned staff.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Manage administrative duties, including payroll and operating expenses.
- Conducting Monthly Housekeeping Meeting.
- Manage finances of housekeeping operations, including budget and inventory controls.
- Order and purchase equipment and supplies, and issue supplies and equipment to workers.
Ass Housekeeping Manager
Hotel chicago West Loop
Chicago, Illinois
04.2022 - 07.2023
- Assisted in the interviewing, hiring and training of new housekeeping staff.
- Supervised daily operations of housekeeping department to ensure compliance with standards.
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Provided guidance and direction to team members on proper cleaning techniques and use of chemicals.
- Created weekly work schedules for housekeeping staff based on occupancy forecasts.
- Resolved customer complaints in a timely manner while maintaining high service quality standards.
- Analyzed operational data such as labor costs, budget expenses., to identify opportunities for cost savings or revenue enhancement.
- Participated in meetings with other departments to coordinate services between departments.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Housekeeping Manager
Holiday Inn
Chicago, Illinois
07.2022 - 02.2023
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Performed quality control inspections for guest rooms and public areas.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Communicated with maintenance team on damages to repair.
Housekeeping Supervisor
Hotel Chicago West Loop
Chicago, IL
04.2016 - 06.2022
- Monitored inventory levels and ordered supplies as necessary.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Supervised the day-to-day activities of the housekeeping department, including assigning boards for appropriate cleaning of all rooms and public areas, room inspections, ensuring all VIP rooms were immaculate, and assisting in the training of new employees.
- Verified each completed room against standard plans to maintain consistency.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Checked inventory for required supplies and made lists for needed cleaning products.
Housekeeping Room Attendant
Palmer House Hilton
Chicago, IL
05.2015 - 04.2016
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Moved, lifted, carried, pushed, pulled, and placed objects up to 100 lbs throughout shift. Walked for extended periods of time, exceeded expectations with all job assignments, and maintained a safe, clean, and well-organized hotel environment.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Replaced dirty linens with clean items according to established standards of quality control.
Room Attendant
UIC Marriott Hotel
Chicago, Illinois
06.2013 - 07.2015
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
Room Attendant
Normal Marriott Hotel & Conference Center
Bloomington, Illinois
11.2011 - 03.2013
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Associate of Science - Science and Secretary
ISC
Democratic ,Republic Of Congo05-2009
High School Diploma -
College Kasaka
Democratic ,Republic Of Congo09-2006
Some College (No Degree) - Computer And Information Sciences
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Self Motivation
- Scheduling proficiency
- Employee engagement
- Strong leadership
- Task Delegation
- Work Inspection
- Conflict Resolution
- Problem-Solving
- Staff Training
- Team Collaboration
- Teamwork and Collaboration
Languages
French
Native/ Bilingual
Swahili
Native/ Bilingual
Lingala
Native/ Bilingual
Timeline
Executive Housekeeping Manager
Hotel Chicago West Loop
07.2023 - Current
Housekeeping Manager
Holiday Inn
07.2022 - 02.2023
Ass Housekeeping Manager
Hotel chicago West Loop
04.2022 - 07.2023
Housekeeping Supervisor
Hotel Chicago West Loop
04.2016 - 06.2022
Housekeeping Room Attendant
Palmer House Hilton
05.2015 - 04.2016
Room Attendant
UIC Marriott Hotel
06.2013 - 07.2015
Room Attendant
Normal Marriott Hotel & Conference Center
11.2011 - 03.2013
Associate of Science - Science and Secretary
ISC
High School Diploma -
College Kasaka
Some College (No Degree) - Computer And Information Sciences
City Colleges of Chicago - Wilbur Wright College
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