Summary
Overview
Work History
Education
Skills
Timeline
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Niclucan Phillip

Las Vegas,NV

Summary

Adept at driving operational excellence and team cohesion, I significantly enhanced sales and profitability at Karaoke Q Studio LLC. Leveraging exceptional interpersonal communication and operations management skills, I fostered strong client and vendor relationships, achieving high employee satisfaction. My strategic approach to quality management and staff development underscores my ability to meet and exceed employer expectations. Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

14
14
years of professional experience

Work History

General Manager

Karaoke Q Studio LLC
04.2015 - 10.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Recruited, hired, and trained initial personnel, working to establish trust and highlight individual talents.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Administrative Assistant /Lead Concierge

Caesars Entertainment
04.2010 - 05.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.

Executive Administrative Assistant

Caesars Entertainment
05.2012 - 04.2016
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Took notes and dictation at meetings.

Studio Manager /Graphic Artist

Skin City Body Painting
09.2014 - 01.2016
  • Established a positive work environment, fostering collaboration among art, makeup, prop, photo staff members to improve productivity and creativity.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
  • Collaborated with art teams in promotional materials development to market studio activity.
  • Implemented quality control measures to ensure consistent delivery of high-quality work across all projects.
  • Used Adobe illustrator/Sketchbook/ to create images, designs, stencils and layouts.

Server /Head Bartender

Karaoke Q Studio LLC
04.2014 - 04.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Sales Associate

Abercrombie & Fitch
02.2010 - 03.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Arts - Fine Arts

University of Nevada - Reno
Reno, NV
2010

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Staff Management
  • Customer Relationship Management
  • Administrative Skills
  • Exceptional interpersonal communication
  • Purchasing
  • Networking abilities
  • Quality Management

Timeline

General Manager

Karaoke Q Studio LLC
04.2015 - 10.2023

Studio Manager /Graphic Artist

Skin City Body Painting
09.2014 - 01.2016

Server /Head Bartender

Karaoke Q Studio LLC
04.2014 - 04.2015

Executive Administrative Assistant

Caesars Entertainment
05.2012 - 04.2016

Administrative Assistant /Lead Concierge

Caesars Entertainment
04.2010 - 05.2016

Sales Associate

Abercrombie & Fitch
02.2010 - 03.2011

Bachelor of Arts - Fine Arts

University of Nevada - Reno

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Niclucan Phillip