Directed the Fleet Technology Program Office focusing on implementing digital technology on Amtrak's new fleets of trains.
Led cross-functional mobile app team to implement an omni-channel service platform. Managed a multi-million dollar budget; partnered closely with resources in Adobe Content Management, Adobe Analytics/Launch platform, DevOps, and other support teams to ensure quality of project deliverables.
Facilitated enhancements to the Customer Notification Service from kickoff to closeout in order to provide push notifications to passengers for gate and track assignment.
Managed both onsite and offshore team members using a hybrid Agile/Waterfall methodology. Supported budgetary discipline using forecasting and accrual models and MS Project.
Innovated Navy Federal’s member acquisition through process improvements, mobile technology, and product management:
PMP (Project Management Professional)
SAFe 6 Agilist
PMP (Project Management Professional)
Scrum Alliance - CSM (Certified Scrum Master)
PMI-ACP (Agile Certified Professional)