Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nico Alfano

Springfield

Summary

Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Hand and Stone. Excelled in maintaining high customer satisfaction through effective communication and problem-solving skills. Proficient in handling transactions and scheduling appointments, leveraging tools like Zenoti and Meevo. Demonstrated ability to thrive in fast-paced environments, enhancing team productivity and client retention. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Massage Envy
05.2024 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Handled disputes and complaints from guest with a calm and timely manner.

Salon Receptionist

BTS Hair Salon
11.2023 - 01.2024
  • Assisted with marketing campaigns to promote spa services.
  • Updated customer records and maintained accurate client information.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Resolved customer problems and complaints.
  • Maintain clean work station

Receptionist

Jersey Aquatic Center
05.2023 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.

Sales Associate

Hand and Stone
03.2022 - 06.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Selling gift cards, memberships, and products.

Sales Associate

Spirit Halloween
08.2021 - 10.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Salon Receptionist

Salon Bangles
11.2020 - 09.2021
  • Updated customer records and maintained accurate client information.
  • Scheduled office meetings and client appointments for staff teams.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Following through with clients request in a timely manner
  • Laundry Service
  • Drape and pin protective cloths around clients

Education

High School Diploma -

Penn Foster High School
Scranton, PA
10-2023

Skills

  • Handling Cash/Credit/Debit Card Transactions
  • Communication Skills
  • Creating and Maintaining Conversation
  • Sales/Pitching
  • Answering Phone Calls
  • Booking/Scheduling Appointments
  • Customer Service
  • Microsoft Word
  • Zenoti Booking System
  • Meevo Booking System
  • Maintaining Clean Work Station
  • Interpersonal Skills
  • Accustomed to Fast Work Environment
  • Phone and Email Etiquette
  • Teamwork and Collaboration
  • Problem-solving skills

Timeline

Front Desk Associate

Massage Envy
05.2024 - Current

Salon Receptionist

BTS Hair Salon
11.2023 - 01.2024

Receptionist

Jersey Aquatic Center
05.2023 - 08.2023

Sales Associate

Hand and Stone
03.2022 - 06.2023

Sales Associate

Spirit Halloween
08.2021 - 10.2021

Salon Receptionist

Salon Bangles
11.2020 - 09.2021

High School Diploma -

Penn Foster High School

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Nico Alfano