Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Education and Training
Languages
Timeline
Generic

Nico Bachman

Ann Arbor,MI

Summary

Proven expertise in production and inventory control, demonstrated at Avalon Restaurant and Cafe, where I streamlined operations and enhanced food quality standards. Skilled in guest service and team member training, I effectively resolved issues, ensuring customer satisfaction and operational efficiency. My leadership significantly contributed to improving team performance and guest experience.

Overview

7
7
years of professional experience

Work History

Server

Avalon Restaurant and Cafe
Ann Arbor, MI
03.2024 - 12.2024
  • Provided excellent customer service to ensure satisfaction.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Addressed complaints to kitchen staff and served replacement items.
  • Implemented feedback from customers to improve service quality and menu offerings.

Avalon Restaurant and Cafe
Ann Arbor, MI
12.2022 - 12.2024
  • Able to translate loosely from English to Spanish and vice versa for members of the team who could not speak the language
  • Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
  • Verified purchase orders, invoices and packing slips for correctness.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Provided mentorship and guidance to new kitchen team members.

Staff Expeditor

Zingerman's Roadhouse
Ann Arbor, MI
02.2022 - 02.2024
  • Coordinated service for food runners and other kitchen staff.
  • Provided assistance in resolving any issues or complaints related to product delivery or logistics services.
  • Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
  • Illustrated knowledge of menu and service offerings to educate guests.
  • Provided mentorship and guidance to new kitchen team members.

Restaurant Busser

Avalon Restaurant and Cafe
Ann Arbor, MI
08.2022 - 10.2022
  • Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Greeted frequent visitors by name and explained new promotions.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Greeted guests with friendliness and professionalism.

Dishwasher

Zingerman's Roadhouse
Ann Arbor, MI
12.2020 - 02.2022
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Followed proper procedures to clean large and unwieldy kitchen supplies.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.

Grocery Store Stocker

Busch's Fresh Food Market
Ann Arbor, MI
02.2018 - 01.2019
  • Maintained cleanliness in the stockroom and on the sales floor.
  • Unpacked and inspected groceries for quality assurance.
  • Restocked shelves as needed throughout shift based on customer demand.
  • Scanned product cases and shelves to locate expired stock, discarding spoiled and outdated items.
  • Checked expiration dates on food items and removed outdated products promptly.
  • Faced off product on shelves to make them look attractive.
  • Responded quickly to customer requests for assistance with finding items in the store.
  • Rotated stock to ensure freshness of items.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.

Education

High School Diploma -

Community Highschool
Ann Arbor, MI
05-2019

Business Accounting

Washtenaw Community College
Ann Arbor, MI

Skills

  • Production Control
  • Inventory Control
  • Guest Needs Assessment
  • Restaurant Operations
  • Food Quality Standards
  • Guest Service
  • Quality Control
  • Team Member Training
  • Issue Resolution
  • Hospitality and accommodation
  • Team member training

Affiliations

  • Played the cello for most of my life
  • Played soccer for most of my life
  • Volunteered at St Andrews breakfast program every Friday before school
  • Did crew for 3 years in high school

Languages

2

Education and Training

other

Languages

Spanish
Limited

Timeline

Server

Avalon Restaurant and Cafe
03.2024 - 12.2024

Avalon Restaurant and Cafe
12.2022 - 12.2024

Restaurant Busser

Avalon Restaurant and Cafe
08.2022 - 10.2022

Staff Expeditor

Zingerman's Roadhouse
02.2022 - 02.2024

Dishwasher

Zingerman's Roadhouse
12.2020 - 02.2022

Grocery Store Stocker

Busch's Fresh Food Market
02.2018 - 01.2019

High School Diploma -

Community Highschool

Business Accounting

Washtenaw Community College

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