Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Awards
Generic

Nico Cardena

Crystal,MN

Summary

I possess the ability to deliver exceptional customer service through interactions with diverse individuals, ensuring satisfaction and positive experiences in both retail and restaurant environments. My strong verbal and written communication skills facilitate effective interactions with students, faculty, and visitors. I thrive in team settings, collaborating with colleagues and event organizers to achieve common objectives and enhance overall performance. Known for my reliability and strong work ethic, I consistently demonstrate punctuality and accountability in all responsibilities. I am adaptable, capable of adjusting to changing circumstances and solving problems effectively in dynamic environments. With strong organizational skills, I efficiently manage tasks, supplies, and logistics to ensure smooth operations, even in high-pressure situations. My commitment to excellence drives me to deliver high-quality service while continually seeking to improve my skills and performance for the benefit of customers and team members alike.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Host

Tea House, Minneapolis
09.2024 - Current
  • Responsible for the organization and smooth running of the restaurant
  • In charge of communicating with multiple departments to ensure people receive the service our restaurant prides itself on
  • Multitasking multiple times throughout a shift to ensure organization and punctuality to complete tasks in a timely manner
  • Customer service in greeting and seating guests as well as giving them the best service whenever possible

Carryout, Hardware Sales, Millwork Sales, Electrical Sales, Order Pick up and Delivery

Menards, Golden Valley
05.2020 - 08.2024
  • Heavy machinery certified(Joe and fork lift license)
  • Experience with sales in multiple departments selling a variety of different products
  • Assisted with Management duties and training in team members/department managers
  • Helped translate for guests who could not speak english
  • Completed paperwork that needed to be done and followed up with customer sales
  • Was left in charge of departments to complete task and delegate what was left

Office Assistant

University of Minnesota, Territorial Hall
08.2022 - 05.2023
  • Assisted residents with any questions or concerns they had in regards to rooms
  • Was responsible for ensuring guest safety and communicating with the handyman

Education

Undergraduate - Business And Marketing

University of Minnesota
Minneapolis, MN
09.2025

High school diploma - undefined

Armstrong
Robbinsdale, Minnesota
06.2022

Skills

  • Customer service excellence
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Guest relations
  • Up-selling techniques
  • Foreign language skills

Accomplishments


  • Supervised team of 20 staff members.
  • Certification for Spanish
  • Made the Traveling Sales team

Certification

State seal of Spanish

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Host

Tea House, Minneapolis
09.2024 - Current

Office Assistant

University of Minnesota, Territorial Hall
08.2022 - 05.2023

Carryout, Hardware Sales, Millwork Sales, Electrical Sales, Order Pick up and Delivery

Menards, Golden Valley
05.2020 - 08.2024

High school diploma - undefined

Armstrong

Undergraduate - Business And Marketing

University of Minnesota

Awards

Academic High Honors-High School, National Honors Society-High school, Varsity Soccer Team Manager-High School, State Seal of diplomacy