Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nico Collette

Randle,WA

Summary

Dynamic professional with a proven track record at Colton Pharmacy, enhancing operational efficiency and customer satisfaction. Excelled in drug inventory control and fostering teamwork, significantly improving service standards. Skilled in POS system operation and resolving complaints, adept at multitasking and problem-solving. Achieved notable inventory accuracy and employee training success, contributing to a positive workplace environment and streamlined pharmacy operations.

Overview

18
18
years of professional experience

Work History

Pharmacy Assistant

Colton Pharmacy
10.2006 - Current
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Counted and labeled prescriptions with correct item and quantity.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Supported operations with filing, copying and faxing.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Re-stocked shelves with prescribed medications and health care products.
  • Verified patient information to correctly dispense medications.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Front End Manager

Colton Pharmacy
10.2006 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw cashier operations, bookkeeping, and security.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Coached employees through day-to-day work and complex problems.
  • Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.
  • Increased sales revenue through strategic product placement and enticing visual merchandising displays.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Recorded financial transactions and performed account reconciliations.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Evaluated employee performance and made recommendations for improvements.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.

Education

High School Diploma -

White Pass Highschool
Randle, WA
06-1999

Skills

  • Stocking shelves
  • Answering customer questions
  • Product restocking
  • Supply Restocking
  • POS System Operation
  • Resolving Complaints
  • Verifying orders
  • Receiving incoming supplies
  • Processing payments
  • Drug Inventory Control
  • Pharmacy Law Compliance
  • HIPAA Compliance
  • Ordering and stocking medications
  • Pharmacy operations
  • Labeling and counting
  • Multitasking
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Excellent Communication
  • Cash Handling
  • Active Listening
  • Decision-Making
  • Recordkeeping skills
  • Retail Management
  • Employee Training

Timeline

Pharmacy Assistant

Colton Pharmacy
10.2006 - Current

Front End Manager

Colton Pharmacy
10.2006 - Current

High School Diploma -

White Pass Highschool

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Nico Collette