Nico Davis
Florissant
Summary
Dynamic Guest Services Supervisor at Worldwide Flight Services, skilled in team training and conflict management. Achieved high guest satisfaction through effective complaint resolution and personalized service. Proficient in operations management, optimizing schedules and ensuring compliance with safety standards while fostering loyalty among clients.
Overview
7
7
years of professional experience
Work History
Guest Services Supervisor
Worldwide Flight Services/Spirit Airlines
08.2023 - Current
- Trained junior team members in customer service strategies and property policies.
- Reviewed upcoming events and planned for expected challenges.
- Ensured safety and comfort of customers onboard aircraft.
- Monitored team performance to confirm customer service standards were consistently met.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Load Planner
Majestic Terminal Services
09.2018 - 10.2020
- Oversaw freight preparation to keep regulations and client requirements satisfied.
- Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
- Provided detailed instruction to various customers and associates from other shifts by phone and e-mail.
- Identified cost savings opportunities for customer.
- Determined appropriate loads and practical delivery schedule for each DQF and AAX vehicle by balancing needs and availability of both drivers and clients.
- Entered shipping information into computer system and estimated freight and postal rates.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Education
Associate of Science - Human Resources Management
Columbia College
St Louis, MO05-2018
High School Diploma -
Ritenour High School
St Louis, MO06-2001
Skills
- Labor control
- Team Training
- Schedule setting
- Booking systems
- Guest accommodations
- Conflict management
- Adjusting schedules
- Preparing payroll
- Accounts payable and receivable auditing
- Operations management
Timeline
Guest Services Supervisor
Worldwide Flight Services/Spirit Airlines
08.2023 - Current
Load Planner
Majestic Terminal Services
09.2018 - 10.2020
Associate of Science - Human Resources Management
Columbia College
High School Diploma -
Ritenour High School
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