Summary
Overview
Work History
Education
Skills
Certification
Timeline
Key Achievements
Generic

Nico Delgadillo

San Jose,CA

Summary

Dynamic Sales & Customer Experience Associate at Costco Wholesale, recognized for exceeding sales goals through strategic upselling and exceptional customer service. Highly motivated, aspiring Business Development Representative with 5+ years' experience in high volume, customer-facing roles. Proven ability to engage prospects, promote sales goals, & resolving challenges to improve customer retention and satisfaction. Excellent written & oral communicator skilled in building rapport, handling objections, and working under pressure. Eager to break into B2B tech sales and generate high revenue through lead generation, outbound outreach, and CRM-based prospecting.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales & Customer Experience Associate

Costco Wholesale
02.2019 - Current
  • Exceeded credit card sales & membership goals weekly to hundreds of customers; increasing sign up rates by 20% through targeted sales strategies emphasizing benefits.
  • Boost team productivity by 10%, being able to assist other functions of the department like refunds, due to low staff or high business demands.
  • Increased customer retention rates through consistent delivery of outstanding service experiences.
  • Maintained 95%+ customer satisfaction while handling 150+ interactions daily.
  • Looked for additional ways to expand products to customers by upselling new products and services right for their personal lifestyle.

Sales and Marketing Representative

Vector Marketing
03.2019 - 08.2019
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Expanded market reach by conducting thorough industry research and identifying potential new clients.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
  • Communicated relevant information to internal and external stakeholders.
  • Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.

Server

Opa! Gyros & Kabob Greek & Mediterranean Cuisine
06.2018 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with all my regular customers, always striving to make the customers dining experience memorable.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Contributed to inventory management by monitoring stock levels.

Education

Fire Science & Technology

Mission College
Santa Clara, CA
04-2024

Skills

  • Problem Solver
  • Rapid Adapter
  • Lead Generation & Prospecting
  • Cold Calling & Outbound In-Person Sales
  • SalesForce CRM
  • Microsoft 365 & Google Workspace
  • Social media monitoring
  • Customer Engagement
  • Bilingual English (Fluent), Spanish (Intermediate)
  • Emotional Intelligence
  • Excellent Written and Oral Communication
  • Effective Time Management
  • Organization & Motivation
  • Team Building
  • Performance Optimization
  • Client Advocacy
  • Chat GPT & AI Tools
  • Strong Work Ethic

Certification

Sales Force Sales Development Representative Certificate,

[Salesforce, SV Academy]


(In Progress):

Business Growth Strategy Certificate, [University of Virginia]

Business Analysis & Process Management Certificate,

[Coursera Project Network]

Timeline

Sales and Marketing Representative

Vector Marketing
03.2019 - 08.2019

Sales & Customer Experience Associate

Costco Wholesale
02.2019 - Current

Server

Opa! Gyros & Kabob Greek & Mediterranean Cuisine
06.2018 - 11.2018

Fire Science & Technology

Mission College

Key Achievements

  • Membership Growth: 20% increase in credit card + membership sign ups through outbound in person sales
  • Customer Satisfaction: Achieved 95%+ satisfaction scores consistently over 5+ years
  • Employee Trainer: Selected to mentor and train 5+ new Costco team members
  • High-Volume Success: Managed up to 200+ customers per shift with speed and accuracy

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Nico Delgadillo