Nico Garcia
Jersey City,NJ
Summary
Accomplished Claim Administrator with a proven track record in efficiently overseeing diverse tasks and successfully managing personnel. Dedicated and industrious professional committed to delivering exceptional customer service and assistance. A highly dependable, ethical, and reliable support specialist and leader, seamlessly integrating advanced organizational, technical, and business acumen. Demonstrates effective collaboration with cross-functional teams to ensure operational and service excellence.
Overview
6
6
years of professional experience
Work History
Claims Administrator
Barasch & McGarry Law Firm
03.2023 - Current
- Receive claims assigned for processing in accordance with directives from CA Team Supervisors and Attorneys.
- Demonstrate empathetic communication skills when engaging with 9/11 survivors and responders, extracting pertinent information necessary for the adept drafting of witness and victim presence statements. These statements serve as essential documentation presented to the Victim Compensation Fund (VCF) as proof of presence.
- Serve as the primary liaison for clients, assuming the role of the main point of contact. Proactively engage with third-party organizations as required, facilitating the comprehensive gathering of all essential documentation for each VCF claim.
- Compose cover letters meticulously addressing the client's 9/11 exposure and the severity of their associated 9/11 illnesses when uploading documents to CMS. This strategic approach aims to optimize the likelihood of claim approval and overall success.
- Amend and appeal claims as needed.
- Systematically record and document all communications, pertinent documents, and claim submissions within the respective Salesforce accounts of clients.
- Collaborate with the VCF Team, Supervisors, and Attorneys to ensure accurate and thorough responses to inquiries pertaining to VCF cases, thereby maintaining a high standard of precision and effectiveness.
- Serve as a dedicated advocate for clients, intervening as necessary during the certification process of their 9/11-related illnesses by the World Trade Center Health Program.
Program Associate
Make the Road New Jersey
01.2022 - 03.2023
- Overseeing adult education programs, including English as a Second Language (ESOL) and citizenship classes, with responsibilities that encompass creating and managing the registration webpage utilizing the organization's database, EveryAction. Systematically tracking and organizing data collected on platforms like EveryAction, as well as utilizing tools such as Microsoft Excel and Google Sheets. Assessing the productivity of services provided to the immigrant community, involving the meticulous tracking of metrics such as the number of students successfully completing courses.
- Engaging in critical thinking for community outreach strategies, including methods to effectively reach and engage hundreds of students each term. Employing mass communication platforms such as Hustle for mass texting and coordinating mass emailing initiatives. Ensuring timely and accurate responses to emails and text messages, thereby maintaining the dissemination of correct and pertinent information.
- Evaluated program outcomes, providing insightful feedback for continuous improvement efforts.
- Identified new program opportunities for the immigrant community through careful research and networking.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Excluded New Jerseyans Fund Reviewer Coordinator
Make the Road New Jersey
06.2020 - 01.2023
- Directed the Excluded New Jerseyans Fund (ENJF), a program designed to provide financial relief to undocumented families in New Jersey. Despite the program's closure in early 2023, I maintained close collaboration with the New Jersey Department of Human Services (NJDHS) utilizing platforms such as Microsoft Teams, Microsoft Dynamics, and Microsoft 365.
- Exercised leadership as the supervisor of a team comprising six application reviewers, showcasing advanced critical thinking skills in the identification and implementation of strategic solutions to address challenges encountered throughout the comprehensive review of a substantial volume of applications.
- Developed instructional materials using Google Slides, Prezi, and Microsoft PowerPoint to disseminate comprehensive guidance on the application process for the Excluded New Jerseyans Fund (ENJF). Ensured clarity in instructions regarding application procedures, appropriate responses when contacted, and preventive measures against fraudulent activities.
Administrative Assistant
Make the Road New Jersey
01.2018 - 01.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Facilitated efficient communication and documentation processes for the organization by meticulously taking notes during team meetings, grantee partner interactions, and funding discussions. Drafted and submitted invoices to funders and subgrantees, ensuring accurate and timely financial transactions.
- Managed a substantial volume of data by entering, organizing, and exporting information of Make the Road New Jersey's members onto databases such as EveryAction and NationBuilder. Maintained a high level of responsiveness by promptly addressing a substantial volume of emails, calls, and text messages, skillfully redirecting inquiries to the appropriate departments.
- Collaborated closely with the organization's director, demonstrating organizational proficiency in coordinating travel arrangements for staff members. This included purchasing flight tickets, arranging hotel stays, and coordinating car rentals. Executed administrative responsibilities by creating and submitting credit card reports through Chrome River and Concur, ensuring accurate and timely submission of reports.
Vaccine Outreach Coordinator
Make the Road New Jersey
06.2020 - 01.2022
- Collaborated closely with the New Jersey Department of Health to facilitate equitable access to complimentary COVID-19 vaccines, booster shots, and testing across Northern, Central, and Southern Jersey for black and brown communities.
- Implemented strategic coordination of outreach routes to optimize the effectiveness of the outreach team in efficiently disseminating information to the community.
- Systematically recorded and organized data gathered from social media platforms such as Facebook and Instagram, utilizing sophisticated data management programs including Qualtrics, Microsoft Excel, and Google Sheets.
- Actively participating in weekly meetings with the New Jersey Department of Health (NJDOH) and grantee partners, utilizing communication platforms such as Microsoft Teams and Zoom, to proactively address ongoing initiatives and ensure effective coordination.
- Managed volunteers effectively to ensure successful outreach initiatives and maintain volunteer satisfaction.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner grantees.
Education
Master of Arts - Counseling for Mental Health and Wellness
New York University
New York, NY12.2025
Bachelor of Arts - Psychology
New Jersey City University
Jersey City, NJ08.2021
Skills
- Salesforce
- Microsoft Outlook
- Microsoft Word
- Follow-Up Skills
- Attention to Detail
- Multitasking
- Task Prioritization
- Problem Solving
- Professionalism
- Deadline-Oriented
- Continuous Learning
- Analytical Skills
- Resourcefulness
- Customer Service
- Active Listening
- Adaptability
- Time Management
- Goal Setting
- Self-Motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Claims Administrator
Barasch & McGarry Law Firm
03.2023 - Current
Program Associate
Make the Road New Jersey
01.2022 - 03.2023
Excluded New Jerseyans Fund Reviewer Coordinator
Make the Road New Jersey
06.2020 - 01.2023
Vaccine Outreach Coordinator
Make the Road New Jersey
06.2020 - 01.2022
Administrative Assistant
Make the Road New Jersey
01.2018 - 01.2022
Master of Arts - Counseling for Mental Health and Wellness
New York University
Bachelor of Arts - Psychology
New Jersey City University
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