Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NICO G SMILEY

Henrico,VA

Summary

Experienced business professional with a strong background in data analysis, project management, and continuous improvement methodologies. Proficient in Lean Six Sigma practices, process optimization, and fostering cross-functional collaboration. Demonstrated track record of implementing effective solutions through analytical problem-solving and relationship management. Committed to driving organizational growth and achieving operational excellence through strategic thinking and a results-oriented approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Homeownership Intern

Virginia Housing
07.2024 - Current
  • Applied Lean Six Sigma methodologies to optimize workflow efficiency and reduce processing times while collaborating with cross-functional teams to identify bottlenecks and develop data-driven solutions
  • Conducted thorough quality assurance reviews to ensure compliance with federal regulations and internal policies
  • Streamlined document management processes, improving retrieval efficiency and reducing errors
  • Participated in comprehensive training focused on Quality Assurance, Post-closing, and New Loan Setup

Management Trainee

Consolidated Electrical Distributors (CED)
09.2022 - 09.2023
  • Earned Bronze and Silver level NAED accreditations while managing inventory operations and analyzing data to identify cost-saving opportunities, contributing to an 8% reduction in operational expenses
  • Improved customer satisfaction through enhanced service initiatives and streamlined ordering processes
  • Developed targeted sales forecasting models that optimized inventory levels and reduced stockouts by 10%
  • Negotiated with key vendors to secure favorable terms, resulting in a 5% improvement in profit margins on electrical components

Sales Associate

EXO
10.2020 - 02.2021
  • Boosted brand awareness through implementation of various marketing strategies, helping increase social media engagement by 22% and growing the customer base by approximately 15%
  • Managed all sales cycle stages while achieving 103% of personal sales targets and maintaining a 92% customer satisfaction rating based on post-sale surveys

Sales Associate

GreenBridge Packaging Solutions
01.2018 - 05.2019
  • Executed effective business-to-business selling strategies resulting in a 27% increase in client acquisition and secured the largest single sale in company history ($45,000)
  • Managed client projects by assessing customer specifications and coordinating packaging requirements, resulting in a 98% on-time fulfillment rate and 95% customer retention for accounts under management

Education

Master of Science - Decision Analytics

Virginia Commonwealth University
Richmond, VA
08-2026

Bachelor of Science - Business Administration

California State University, Chico
Chico, CA
05-2022

Skills

  • Project Execution
  • Business Requirements Analysis
  • Continuous Improvement Implementation
  • Data Analysis

Certification

Lean Six Sigma Green Belt | Certified Associate in Project Management | Microsoft & LinkedIn Career Essentials in Business Analysis


Timeline

Homeownership Intern

Virginia Housing
07.2024 - Current

Management Trainee

Consolidated Electrical Distributors (CED)
09.2022 - 09.2023

Sales Associate

EXO
10.2020 - 02.2021

Sales Associate

GreenBridge Packaging Solutions
01.2018 - 05.2019

Master of Science - Decision Analytics

Virginia Commonwealth University

Bachelor of Science - Business Administration

California State University, Chico

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NICO G SMILEY