Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nico Guajardo

Colton,CA

Summary

Proven professional with extensive experience in warehouse operations and customer service, notably at Sorenson. Excelled in enhancing safety standards and operational efficiency, achieving significant cost reductions. Skilled in forklift operation and fostering teamwork, I consistently ensure quality control and inventory management, contributing to improved productivity and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Raw Materials Handler

Sorenson
01.2022 - 11.2024
  • Collaborated with procurement team for optimal material purchasing, reducing costs and maintaining adequate supplies.
  • Maintained cleanliness in the workplace, promoting a safe environment for all employees involved in handling raw materials.
  • Coordinated with other departments to ensure smooth communication about material availability and requirements for production schedules.
  • Provided training and guidance to new team members, ensuring that they understood the importance of proper raw material handling procedures.
  • Streamlined warehouse operations for increased efficiency through proper storage and organization of raw materials.
  • Improved safety standards with thorough inspections of storage areas and equipment.
  • Supported cost-saving initiatives by identifying surplus or obsolete materials for return or disposal purposes.
  • Identified potential issues or discrepancies by reconciling inventory data with physical counts regularly.
  • Reduced waste by closely monitoring expiration dates and rotating stock accordingly.
  • Assured quality control by visually inspecting incoming shipments and reporting any discrepancies or damage promptly.
  • Complied with company guidelines on hazardous material handling procedures while mitigating risks associated with it.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Car Porter

Ford
06.2021 - 01.2022
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
  • Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
  • Improved dealership appearance by maintaining clean and organized car displays.
  • Collaborated with sales staff to ensure timely preparation of sold vehicles, ultimately boosting customer satisfaction rates.
  • Minimized potential damage risks during transportations by following best practices in maneuvering tight spaces.
  • Contributed to positive customer experiences by providing friendly assistance with directions and other inquiries.
  • Moved sold vehicles to maximize use of space and keep lot in order.
  • Washed cars and trucks daily for auto dealership.
  • Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
  • Ensured timely vehicle deliveries for customers with prompt and accurate transportation services.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Promoted dealership cleanliness by removing trash from vehicles, vacuuming interiors, and tidying up showroom areas regularly.
  • Completed comprehensive walk-around inspections before releasing vehicles back to clients, ensuring quality control standards were met.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Facilitated smooth vehicle transfers among departments, ensuring proper documentation and adherence to company procedures.
  • Shined vehicle windows and windshields to remove water spots.
  • Maintained and kept lot clean from trash and debris to promote proper vehicle display.
  • Maintained a safe work environment by adhering to company safety protocols and reporting any hazards or issues.

Security Officer

Securitas Security Services USA
06.2019 - 06.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.

Customer Service Representative

Lowes Home Improvment
12.2018 - 06.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Delivery Driver

Panera Bread
04.2018 - 01.2019
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Cook

El Pollo Loco
03.2017 - 04.2018
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

HVAC Assistant

Sanborns Hvac
01.2016 - 02.2017
  • Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.

Hospital Corpsman Third Class

US Navy
12.2013 - 12.2015
  • Developed strong rapport with patients by demonstrating empathy, understanding, and professionalism during interactions.
  • Collaborated with interdisciplinary healthcare teams to optimize patient outcomes and overall satisfaction.
  • Conducted efficient triage processes during high-volume periods, prioritizing patients based on severity of condition.
  • Maintained compliance with regulatory standards through meticulous documentation of patient information.
  • Promoted a positive work environment through active participation in training exercises and team-building activities.
  • Mentored junior corpsmen in best practices for clinical procedures, fostering professional growth within the team.
  • Facilitated efficient patient flow by coordinating appointments and managing medical records diligently.
  • Performed diagnostic tests accurately and efficiently, allowing for timely diagnosis and treatment plans.
  • Streamlined communication between healthcare providers by serving as an effective liaison in complex situations.
  • Educated patients on health promotion strategies, fostering a proactive approach to personal wellness.
  • Managed medical supplies inventory, ensuring adequate stock levels for seamless medical services.
  • Improved vaccination rates within the community through diligent administration of immunizations in accordance with guidelines.
  • Demonstrated adaptability during deployments or field exercises, providing essential medical support under challenging conditions.
  • Responded effectively to crisis situations by employing critical thinking skills guided by established protocols.
  • Assisted in surgical procedures, maintaining a sterile environment and adhering to strict safety protocols.
  • Contributed to the improvement of clinic procedures, resulting in increased efficiency and quality of care.
  • Provided compassionate care during emergencies, stabilizing patients and expediting necessary interventions.
  • Ensured optimal patient comfort throughout the treatment process by addressing concerns and offering support when needed.
  • Conducted routine inspections of medical equipment, ensuring proper functionality for safe use.
  • Enhanced patient care by providing thorough assessments and administering appropriate treatments.
  • Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
  • Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
  • Updated medical records in EMR system and double-checked data for accuracy.
  • Rendered emergency medical treatment and administered immunization programs.
  • Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
  • Provided leadership, delegation, and exceptional medical service in high-pressure situations.
  • Helped with preparation of medical equipment and supplies for use in hospital procedures.
  • Supported medical staff in providing patient care in high-demand hospital environment.

Cashier

Rudys Sports Cards
01.2012 - 12.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Health Sciences

San Bernardino Valley College
San Bernardino, CA
06.2013

High School Diploma - Gender Studies

Casa Ramona Academy
San Bernardino, CA
06.2013

Skills

  • Warehouse Safety
  • Loading and unloading
  • Order Picking
  • Shipping and receiving
  • Heavy Lifting
  • Sorting and Organizing
  • Pallet Jack Operation
  • Quality Inspection
  • Hazardous Material Handling
  • Stock control
  • Packaging materials
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Attention to Detail
  • Package handling
  • Warehouse Organization
  • Material Handling
  • Material packaging
  • Truck loading and unloading
  • Warehouse Operations
  • Equipment safety
  • Good Housekeeping
  • Pick Ticket Orders
  • Assembly and production
  • Manufacturing
  • Forklift Operation
  • Equipment Operation
  • Warehouse Management
  • Materials handling and transport
  • Forklift Operations
  • Stock Rotation
  • Hand Trucks and Dollies
  • Equipment Inspections
  • Incident Reporting
  • Pulling and Staging
  • Load Verification
  • Materials Management
  • Inventory Management
  • Shipping Documentation
  • Project Management
  • OSHA Compliance
  • PPE Policy Adherence
  • Quality assurance inspections

Timeline

Raw Materials Handler

Sorenson
01.2022 - 11.2024

Car Porter

Ford
06.2021 - 01.2022

Security Officer

Securitas Security Services USA
06.2019 - 06.2021

Customer Service Representative

Lowes Home Improvment
12.2018 - 06.2019

Delivery Driver

Panera Bread
04.2018 - 01.2019

Cook

El Pollo Loco
03.2017 - 04.2018

HVAC Assistant

Sanborns Hvac
01.2016 - 02.2017

Hospital Corpsman Third Class

US Navy
12.2013 - 12.2015

Cashier

Rudys Sports Cards
01.2012 - 12.2013

Health Sciences

San Bernardino Valley College

High School Diploma - Gender Studies

Casa Ramona Academy

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Nico Guajardo