Latricia Finley
Fort Worth,TX
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Successful in teaching junior employees how to maximize performance. Friendly and hardworking individual committed to helping store grow and bring in new customers.
Overview
3
3
years of professional experience
Work History
Front End Cashier
CVS
04.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
Cashier
Walmart
03.2022 - Current
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Package Handler
FedEx
10.2021 - 04.2022
- Assisted in loading delivery trucks with prepared packages.
- Protected company inventory by maintaining and organizing storage areas.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Picked products using RF scanner to fill orders.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Front End Manager
Braum's Ice Cream & Burger Restaurant
12.2020 - 05.2021
- Cultivated strong customer relations and developed effective customer service standards.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Welcomed large volume of guests and improved overall customer service.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
Education
High School Diploma -
Tremble Technical Highschool
Fort Worth, TX06.2020
Skills
- Cash Handling
- Customer Service
- POS Systems
- Cooperative Attitude
- Product Scanning
- Reliable and Responsible
- Employee Training
- Merchandise Packaging
- Inventory Stocking
- Detail-Oriented
- Problem-Solving
- Complaint Resolution
- Customer Relations
- Cash Register Operations
- ID Verification
- Cash Management
- Loss Prevention
Timeline
Front End Cashier
CVS
04.2023 - Current
Cashier
Walmart
03.2022 - Current
Package Handler
FedEx
10.2021 - 04.2022
Front End Manager
Braum's Ice Cream & Burger Restaurant
12.2020 - 05.2021
High School Diploma -
Tremble Technical Highschool