Nico Johnson
Jacksonville,FL
Summary
Reliable and organized with years of experience leveraging excellent time management, quality assurance skills and data entry skills.
Overview
11
11
years of professional experience
Work History
FC Associate
Amazon
11.2023 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
Web Search Evaluator
TELUS International (formerly Lionsbridge)
03.2022 - Current
- Analyze websites to determine if site would be useful or harmful to search engine users
- Review and evaluate websites based on specific search terms and provide a rating
- Consistently rank in the top five of the highest performing evaluators out of hundreds
- Made search result recommendations based on user queries
- Did research to determine the veracity and accuracy of news articles based on accredited experts
- Improved user experience for web searches by providing detailed feedback on search result quality.
Fraud Specialist
Citibank (Citi)
04.2022 - 10.2023
- Analyzed transactions and kept record of possible fraud trends
- Alleviated customer concerns about safety of their accounts
- Closed and blocked accounts suspected of fraud
- Maintained an average of 10 calls per hour in fast paced call center environment
- Offered banking products that met customer needs
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
Data Entry Specialist
Egis/Alliance One
01.2019 - 02.2022
- Data Entry/Image Review Clerk
- Efficiently processed and reviewed license plate images and other data to ensure that all data was correct
- Used computer software to capture pictures of license plates
- Processed over a 1000 images a day
- Maintained high accuracy
- Assisted in the processing and voiding of bills and fees associated with customer accounts
Data Entry Clerk
Manpower Staffing
01.2016 - 01.2018
- Modified, updated, and processed existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
- Notified insurance agent and accounting department of policy cancellation.
- Organized and worked with detailed records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
- Processed, prepared, and submitted forms, and applications for coverage to insurance carriers.
- Reviewed and verified the accuracy of data, on insurance applications and policies.
- Transcribed data to worksheets, enter data into computer for use in preparing documents, adjusting accounts.
Administrative Assistant
Bank of America
01.2015 - 01.2016
- Managed quality communication, customer support and product representation for each client.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Demonstrated mastery of customer service call script within specified timeframes.
Education
Bachelor's - English
University of South Florida
TampaSkills
- English
- Data Entry
- Image Processing
- Writing Skills
- Microsoft Office
- Typing
- Customer Service
- Communications
- Time Management
- Documentation review
- Underwriting
- Loan processing
- Fair Housing regulations
- Loan origination
- Banking
Timeline
FC Associate
Amazon
11.2023 - Current
Fraud Specialist
Citibank (Citi)
04.2022 - 10.2023
Web Search Evaluator
TELUS International (formerly Lionsbridge)
03.2022 - Current
Data Entry Specialist
Egis/Alliance One
01.2019 - 02.2022
Data Entry Clerk
Manpower Staffing
01.2016 - 01.2018
Administrative Assistant
Bank of America
01.2015 - 01.2016
Bachelor's - English
University of South Florida
Similar Profiles
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Abdallah AdawiAbdallah Adawi
Language Manager at AmazonLanguage Manager at Amazon
JACKSON EDWARDSJACKSON EDWARDS
Warehouse Associate at AmazonWarehouse Associate at Amazon
Tynajah BethuneTynajah Bethune
AA's-Warehouse Associate at AmazonAA's-Warehouse Associate at Amazon
Destiny FieldsDestiny Fields
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank