NICO KNIGHT
Pine Brook,USA
Summary
Dynamic Senior Living Leader with expertise in Assisted Living Operations, Human Resources, Financial Oversight, and Compliance. Proven track record in leading multidisciplinary teams, enhancing operational excellence, and ensuring resident satisfaction. Strong business acumen and collaborative management style drive community engagement and regulatory adherence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Administrative Services
The Bristal Assisted Living
03.2023 - Current
- Enhanced operational efficiency by supporting Executive Director with daily management tasks.
- Strengthened leadership effectiveness through coaching on HR best practices and performance management.
- Managed community administrative operations, ensuring timely invoicing and vendor coordination.
- Compiled monthly operational and financial reports for Home Office review and analysis.
- Handled resident billing inquiries and financial correspondence with professionalism and efficiency.
- Ensured compliance through oversight of staffing schedules and required documentation audits.
Real Estate Agent
EXP Realty
06.2019 - Current
- Advise clients on residential buying, selling, and leasing decisions based on market analysis
- Conduct property tours and manage client relationships from inquiry through closing
- Develop and execute marketing strategies to generate leads and promote listings
- Prepare property listings with detailed descriptions, pricing, and neighborhood insights
Community Relations Liaison
Ennoble Care
06.2021 - 12.2023
- Increased referrals and brand visibility through strategic community outreach initiatives.
- Facilitated client meetings to explain services and initiate intake processes effectively.
- Executed marketing events and community programs to enhance brand presence and engagement.
- Maintained CRM records for accurate sales tracking and exceptional customer service.
- Liaised between families, clinical teams, and leadership to ensure seamless communication.
Junior Project Manager
Omega Environmental Services
10.2013 - 05.2021
- Achieved project completion by managing complex proposals and ensuring client compliance.
- Supervised and trained teams of 6 to 10, enhancing overall performance and productivity.
- Ensured compliance with New York's environmental regulations and safety standards consistently.
- Maintained operational efficiency and high-quality standards across all project phases.
- Coordinated documentation and data reporting to streamline project management processes.
Foreclosure Specialist
Bank of America
06.2011 - 09.2013
- Managed foreclosure documentation and compliance processes
- Coordinated with internal departments and external stakeholders to meet regulatory timelines
Education
High School Diploma -
Bread and Roses Integrated Arts High School
New York, NYBachelor of Science - Social Gerontology
University at Buffalo
Buffalo, NY08.2026
Skills
- Assisted Living Operations
- Budget and Financial Management
- Regulatory Compliance and QA
- Human Resources Leadership
- Employee Relations and Coaching
- Performance Management
- Recruitment and Retention
- Strategic Planning
- Resident and Family Relations
- Community Outreach and Marketing
- Yardi and PCC Systems
- Microsoft Outlook and Office Suite
Certification
- Certified Assisted Living Administrator
- Real Estate License
- Project Monitoring License
Timeline
Director of Administrative Services
The Bristal Assisted Living
03.2023 - Current
Community Relations Liaison
Ennoble Care
06.2021 - 12.2023
Real Estate Agent
EXP Realty
06.2019 - Current
Junior Project Manager
Omega Environmental Services
10.2013 - 05.2021
Foreclosure Specialist
Bank of America
06.2011 - 09.2013
Bachelor of Science - Social Gerontology
University at Buffalo
High School Diploma -
Bread and Roses Integrated Arts High School