Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nico LaBounty

Port St. Lucie

Summary

Dedicated and organized Operations Manager with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

28
28
years of professional experience

Work History

Operations Manager

Alvarez & Marsal
West Palm Beach
06.2025 - Current
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.

Senior Executive Assistant

Alvarez & Marsal
West Palm Beach
09.2023 - 06.2025
  • Composed confidential communications on behalf of senior executives in response to inquiries from staff members or external contacts.
  • Created monthly expense reports for senior executives utilizing accounting software programs such as Concur.
  • Organized executive presentations, reports, and correspondence for internal and external stakeholders.
  • Assisted with event planning by coordinating catering services, reserving venues, ordering supplies.
  • Provided administrative support to the executive team, managing calendars and scheduling meetings.
  • Provided guidance regarding protocol requirements when interacting with high-level clients or government officials.
  • Managed multiple projects simultaneously while ensuring deadlines were met without compromising quality standards.
  • Monitored budgets related to projects assigned by senior executives while also providing feedback on ways to reduce costs where possible.
  • Maintained knowledge of organizational policies and procedures to ensure compliance with applicable laws and regulations.
  • Reviewed incoming emails and directed them to appropriate personnel based on their content or urgency level.
  • Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.
  • Ensured that all documents were properly signed by relevant parties before being submitted for further processing.
  • Processed executive subscriptions, license renewals, continuing education requirements, and membership renewals.
  • Coordinated executive's daily calendar and planned appointments and events.

Office Manager

HBK CPAS and Consultants
West Palm Beach
03.2019 - 09.2023
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Assisted in developing budgets for departmental expenses.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Maintained confidential records relating to personnel matters.
  • Maintained filing system for records, correspondence and other documents.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Assisted in recruiting, onboarding and training new employees.
  • Supervised staff members, organized schedules and delegated tasks.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Provided training to new hires on office policies and procedures.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Organized company events including holiday parties, team building activities .
  • Provided administrative support to management team including preparing reports and presentations.
  • Developed and implemented office policies and procedures.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Managed office budget to handle inventory, postage and vendor services.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Intermodal Pricing Analyst

Tropical Shipping USA
Riviera Beach
09.2003 - 08.2018
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Prepared estimates to use in vendor or subcontractor selection.
  • Monitored costs with implementation of long-term systems and procedures for tracking and reporting on data.
  • Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
  • Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
  • Analyzed project mandatories, scope and available resources to devise timelines and communicate with client on deliverable deadlines.
  • Identified and analyzed pricing trends to inform strategic decisions.
  • Analyzed customer requirements to ensure competitive and profitable pricing structures.

Customer Service Representative

Tropical Shipping USA
Riviera Beach
08.2000 - 09.2003
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided accurate information about products and services to customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong customer relationships to encourage repeat business.

Documentation Specialist

Tropical Shipping USA
Riviera Beach
07.1997 - 07.2000
  • Prepared and managed paperwork related to shipments, including bills of lading, customs documentation for full container loads, and less-than-container-load shipments.
  • Worked with other departments, such as Customer Service, Dispatch, and Intermodal, to ensure the shipment would make the deadline for vessel sailing, and to ensure the shipment was manifested.
  • Worked with Island Managers regarding shipments.

Education

Certificate of Technical Studies - Tourism And Hospitality Management

College of The Palm Beaches
West Palm Beach, FL
10-1988

Skills

  • Effective communication
  • Customer relations specialist
  • Organizational skills
  • Self-Motivated
  • Regulatory compliance
  • High-pressure environments

Timeline

Operations Manager

Alvarez & Marsal
06.2025 - Current

Senior Executive Assistant

Alvarez & Marsal
09.2023 - 06.2025

Office Manager

HBK CPAS and Consultants
03.2019 - 09.2023

Intermodal Pricing Analyst

Tropical Shipping USA
09.2003 - 08.2018

Customer Service Representative

Tropical Shipping USA
08.2000 - 09.2003

Documentation Specialist

Tropical Shipping USA
07.1997 - 07.2000

Certificate of Technical Studies - Tourism And Hospitality Management

College of The Palm Beaches

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