Nico Lautanen
Cleveland,OH
Summary
Operations professional with robust background in leading regional teams and optimizing processes for maximum efficiency. Recognized for strong commitment to team collaboration and achieving results in dynamic environments. Known for strategic planning, adaptability, and fostering cohesive, high-performing teams.
Overview
4
4
years of professional experience
Work History
Regional Manager of Operations
MD Ally
03.2024 - Current
- Spearheaded the transition to a 24/7 telehealth operational model, increasing coverage by 90% and improving staffing efficiency to meet anticipated call volume demands.
- Managed physician performance and quality assurance processes, reducing re-escalation rates by 38% through targeted workflows, training, and in-home care resource optimization.
- Developed and implemented policies and procedures for URAC accreditation, ensuring compliance with organizational capacity and resource allocation standards.
- Conducted data analysis on call volumes, patient outcomes, and provider performance, using insights to optimize operational workflows and reduce costs.
- Designed and launched new training programs and onboarding documentation for physicians, ensuring seamless adoption of systems.
- Created dashboards and reports to monitor KPIs, including consent rates, re-escalation trends, and call volumes, facilitating data-driven decision-making.
- Enhanced patient satisfaction by introducing streamlined processes for care coordination and alternative care resources, minimizing ER visits.
- Oversaw the recruitment, training, and performance management of providers to support organizational growth and scalability.
Growth Operations Manager
Dispatch Health
03.2023 - 01.2024
- Managed growth operations for 18 markets across the company, increasing volume by 20% in6 months
- Strengthened engagement with partners, and promoted time-saving company products and workflows, leading to an increased utilization of customer portal by 15%
- Utilized data analytics and market research to inform growth initiatives and optimize resource allocation
- Implemented data-driven decision-making processes that contributed to a 25% improvement in efficiency and effectiveness of growth campaign
- Continuously monitored and assessed the competitive landscape, adjusting growth strategies to maintain a strong market position.
- Utilized analytics tools to track campaign performance, making data-driven decisions for continuous improvement.
Area Manager of Operations
DispatchHealth
07.2022 - 03.2023
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of healthcare professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Managed $3 million in Profit and Loss Statements, leveraging financial insights to drive strategic operational decisions and optimize profitability.
Market Operations Manager
DispatchHealth
12.2021 - 07.2022
- Negotiated contracts with vendors and suppliers, securing favorable terms that positively impacted the bottom line.
- Leveraged technology solutions to automate processes where appropriate, freeing up valuable time for more strategic tasks.
- Led process improvements initiatives, contributing to increased efficiency and reduced operational costs.
- Implemented training programs for staff development, leading to increased skill levels and enhanced job satisfaction among employees.
- Managed budgets effectively while prioritizing projects based on ROI potential, ensuring maximum financial impact from investments made in market operations.
Nursing Home Administrator
Foundations Health Solutions
08.2020 - 12.2021
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
- Conducted performance evaluations for nursing home employees, providing constructive feedback to support their professional growth.
Education
MBA - Business Administration
Bowling Green State University
Bowling Green, OH08-2020
Bachelor of Science - Business Management
Bowling Green State University
Bowling Green, OH05-2019
Skills
- Operational efficiency
- Data-driven decision making
- Workforce planning
- Cross-functional coordination
- Strategic planning and execution
- Process improvements
- Financial Planning & Budget Management
- Project Management
Timeline
Regional Manager of Operations
MD Ally
03.2024 - Current
Growth Operations Manager
Dispatch Health
03.2023 - 01.2024
Area Manager of Operations
DispatchHealth
07.2022 - 03.2023
Market Operations Manager
DispatchHealth
12.2021 - 07.2022
Nursing Home Administrator
Foundations Health Solutions
08.2020 - 12.2021
MBA - Business Administration
Bowling Green State University
Bachelor of Science - Business Management
Bowling Green State University
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