Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nico Moore

Phenix City,AL

Summary

Professional with strong background in network operations, prepared to excel in this role. Skilled in network monitoring, troubleshooting, and performance optimization. Known for effective team collaboration, reliability, and adaptability to changing needs. Possess strong technical skills in network protocols, security, and system maintenance, paired with results-driven mindset.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Network Operations Specialist

Point Broadband
06.2022 - Current
  • Monitoring network performance and identified possible threats using network analysis tools
  • Strengthened collaboration among team members by implementing efficient project management practices that fostered transparency and accountability.
  • Coordinated with vendors for hardware procurement, software licensing, and maintenance contracts negotiations to secure favorable terms.
  • Updated and maintained the company’s internal network infrastructure, resulting in improved network performance and reliability
  • Created and maintained detailed network documentation, including network diagrams and device configurations
  • Performed network troubleshooting to identify and resolve network-related issues
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Set up hardware and software in optimal configurations to meet network performance requirements.

Remote Technician

Asurion
06.2021 - 06.2022
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Tracked and recorded parts and labor costs related to each service call.

Glazier

East Alabama Glass
08.2016 - 06.2021
  • Followed established safety guidelines while removing broken glass prior to glass replacement.
  • Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
  • Secured glass panels into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
  • Measured areas in need of glass installations and identified best product solution for each specific job.

Smart Home Pro - Contractor

Vivint
05.2019 - 10.2019
  • Installed, tested and serviced alarm systems, ensuring that they functioned correctly
  • Provided effective demonstrations of alarm systems so that customers understood how to use each feature
  • Restored malfunctioning devices to original functionality and replaced as necessary
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Monitored multiple databases to keep track of all company inventory
  • Provided onsite training
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

Education

Bachelor of Science - Cybersecurity and Information Assurance

Western Governor's University
06.2023

Computer Engineering

University of South Alabama
Mobile, AL
05.2016

Skills

  • Fast Learner
  • Cisco switching expertise
  • MPLS routers
  • DHCP administration
  • EIGRP routing
  • Router configuration
  • Network troubleshooting
  • Layer-2/3 protocols
  • IP addressing and subnetting
  • OSPF routing
  • LAN switching technologies
  • Network configuration

Certification

  • CompTIA A+ Certification - November 2023
  • CompTIA Network+ Certification - June 2024
  • Google IT Support Certificate - April 2023
  • AWS Fundamentals Certificate - August 2023

Timeline

Network Operations Specialist

Point Broadband
06.2022 - Current

Remote Technician

Asurion
06.2021 - 06.2022

Smart Home Pro - Contractor

Vivint
05.2019 - 10.2019

Glazier

East Alabama Glass
08.2016 - 06.2021

Computer Engineering

University of South Alabama

Bachelor of Science - Cybersecurity and Information Assurance

Western Governor's University

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