Nico Quarcini
Buffalo
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
Work History
Sales Consultant
Howell Motors Ford
Lockport
11.2021 - Current
- Assisted customers in selecting vehicles based on preferences and needs.
- Conducted product demonstrations to showcase vehicle features and benefits.
- Maintained up-to-date knowledge of automotive industry trends and competitor products.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Participated in regular training sessions on new products, services, and industry trends.
- Showcase the dealership's vehicles and explain their features and warranties to customers.
- Answer customer questions about cars, financing and purchase process.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices.
- Coordinate with the finance department to determine each customer's financing and ownership options.
- Contact past customers to ensure they are satisfied with their vehicles.
Sales Consultant
David Chevrolet Buick
Niagara Falls
05.2017 - 08.2021
- Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Established ongoing relationships with new customers; providing excellent customer service during the purchase and maintaining communication after the sell to ensure satisfaction.
- Successfully exceeded the highest car gross each month; selling new and used vehicles to meet customers' needs; utilizing financial skills, documentation skills, effective scheduling, telephone skills, active listening, and verbal communication.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Maintained accurate records of all sales activities in the CRM system.
- Listened to customers to understand needs and refer to optimal services.
(GM) Financial
GENERAL MOTORS
Williamsville
05.2012 - 04.2017
- Handled cash management operations that included overseeing account administration, processing GM financial lease buy outs, reviewing and implementing improvement in cash management, and ensuring financial obligations are met by the organization.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Sales Supervisor
DISH NETWORK
Lockport
03.2009 - 02.2012
- Organized workflow to ensuring that employees understand their duties and delegated tasks.
- Monitored employee productivity and provided constructive feedback and coaching.
- Supervised sales team to improve customer engagement and service quality.
- Conducted training sessions for new hires on product knowledge and sales techniques.
- Collaborated with marketing to develop promotional materials for new products.
- Implemented sales initiatives that aligned with company goals and objectives.
Education
Niagara Falls High School
Niagara Falls, NYBBA - Business Management
UNIVERSITY OF BUFFALO
Buffalo, NY05.2011
Skills
- Marketing
- Microsoft Office
- Administrative experience
- Sales
- CRM Software
- Negotiation
- Upselling
- Sales Management
- Recruiting
- Communication skills
- Customer service
- Pricing
- Process Improvement
- Computer skills
- Direct sales
- Dealership experience
- Cash management
- Inside sales
- Automotive sales
- Sales support
<Enter your own>
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Consultant
Howell Motors Ford
11.2021 - Current
Sales Consultant
David Chevrolet Buick
05.2017 - 08.2021
(GM) Financial
GENERAL MOTORS
05.2012 - 04.2017
Sales Supervisor
DISH NETWORK
03.2009 - 02.2012
Niagara Falls High School
BBA - Business Management
UNIVERSITY OF BUFFALO
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