Tywana Thomas
St Louis,MO
Summary
Detail-oriented Support Assistant with 25 years of experience executing wide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.
Overview
30
30
years of professional experience
Work History
Lead Office Support Assistant
Family Support Division
2006.06 - Current
- Utilizing a computer keyboard and word processing software, type and edit a variety of material, frequently involving technical or specialized terminology;
- Review documents for accuracy, completeness, and compliance;
- Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case, and report files;
- Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving;
- Plan and assign the work of staff performing clerical and other support tasks; organize and coordinate workflow; establish priorities and deadlines; review work for accuracy, timeliness, and conformance with procedures and processes;
- Managing calendars, coordinating resources, and likewise guiding agency programs and leaders to successfully carry out daily tasks and big-picture initiatives;
- Performing intermediary tasks as a divisional representative for specific business processes, expense reporting, and State Printing Center requisitions;
- Researching, resolving, and following up on outstanding issues, and compiling pertinent information into easily digestible reports, spreadsheets, and databases;
- Assist staff with scheduling and coordination for meetings, including, in-person meetings, videoconferences, trainings, and other events;
- Maintain fiscal records requiring limited knowledge of governmental accounting methods in accordance with established procedures;
- Supervise and/or participate in the preparation of standardized reports; assist in the preparation of complex ad hoc reports.
- Pursuing comprehensive knowledge and ability to serve as a resource regarding critical administrative and program-based systems and software relevant to the agency;
- Developing the awareness of divisional operations, policies, and procedures necessary to be independently mindful of FSD’s general and program-specific interests and priorities;
- Supervise, train employees, mentor and advise staff on work issues; evaluate employees’ performance; recommend or implement disciplinary/corrective action; approve and monitor leave.
Senior Office Support Assistant
Family Support Division
1993.10 - 2001.04
- Enhanced office efficiency by streamlining processes and implementing time-saving solutions.
- Improved communication between departments by developing comprehensive tracking systems.
- Increased productivity by delegating tasks to appropriate team members and providing constructive feedback.
- Reduced errors in document preparation with meticulous proofreading and attention to detail.
- Boosted departmental organization with the implementation of effective filing systems and data management techniques.
Education
No Degree - Hospitality
Robert Morris College
CarthageAssociate of Applied Science - Health Information Technology
Sanford-Brown College - Fenton
Fenton, MOSkills
- Meeting Coordination
- Strong Organization
- Calendar Management
- Active listening
- Critical thinking
- Task prioritization
- Process improvement
- Client relationship management
- Training and development
- Excellent communication
- Professionalism and etiquette
References
References available upon request.
Timeline
Lead Office Support Assistant
Family Support Division
2006.06 - Current
Senior Office Support Assistant
Family Support Division
1993.10 - 2001.04
No Degree - Hospitality
Robert Morris College
Associate of Applied Science - Health Information Technology
Sanford-Brown College - Fenton
Similar Profiles
Debbie SmithDebbie Smith
Supervisor-Out of Home Foster Care at Family Support DivisionSupervisor-Out of Home Foster Care at Family Support Division
Christie CurdChristie Curd
Benefit Program Technician at Family Support DivisionBenefit Program Technician at Family Support Division
Christie CurdChristie Curd
Benefit Program Technician at Family Support DivisionBenefit Program Technician at Family Support Division