Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Interests
Timeline
Hi, I’m

Nico Williams

Towson,MD

Summary

Dedicated and results-driven NASM Certified Personal Trainer with a passion for sculpting elite physiques, maximizing strength, and optimizing overall health. Currently pursuing a degree in Psychology and Communications at Towson University, I leverage my deep understanding of human behavior and motivation to help clients push past mental and physical barriers. Combining expertise in exercise science, psychology, and communication, I specialize in developing customized training programs that transform bodies and build confidence. With experience in sales, coaching, and client relations, I excel at fostering long-term commitment and driving measurable progress. Currently pursuing a Nutrition Certification, I am excited to integrate evidence-based training with personalized nutrition strategies to help clients achieve their aesthetic and performance goals, as I understand that diet is the ultimate difference-maker. Focused on delivering a premium, results-oriented fitness experience, I will empower clients to unlock their full potential.

Overview

6
years of professional experience
1
Certification

Work History

IKEA

Sales Associate
06.2024 - Current

Job overview

  • Customer Engagement & Sales: Built strong rapport with customers, provided personalized shopping experiences, and recommended products based on individual needs. Used persuasive selling techniques to drive revenue and encourage repeat business.
  • Cash Handling, Transactions & Order Processing: Processed purchases, returns, and exchanges with accuracy while adhering to company policies. Created and managed customer orders efficiently, ensuring accuracy and timely fulfillment. Maintained efficiency during peak hours to minimize wait times and enhance customer satisfaction.
  • Merchandising & Store Presentation: Organized and stocked shelves, rotated inventory, and designed visually appealing product displays to maximize sales. Priced and tagged merchandise for easy accessibility.
  • Team Leadership & Training: Collaborated with team members to improve store performance and foster a positive work environment. Assisted in training new staff on company policies, product knowledge, and customer service techniques.
  • Problem-Solving & Conflict Resolution: Maintained professionalism in high-pressure situations, resolved customer concerns effectively, and ensured a welcoming atmosphere.
  • Communication & Coaching Skills: Engaged with customers by actively listening to their needs, educating them on products, and guiding them toward the best solutions—skills directly transferable to coaching and personal training.
  • Goal-Oriented & Motivational Approach: Encouraged customers to make informed decisions while maintaining an energetic, positive attitude—similar to motivating clients in a fitness setting.
  • Adaptability & Work Ethic: Thrived in a fast-paced, physically demanding retail environment, demonstrating resilience, strong work ethic, and multitasking abilities—qualities essential for personal training.

Hearts In Mind Counseling

Administrative Assistant
01.2021 - Current

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Engaged in lots of background work for Hearts In Mind Counseling and its events such as setting up stations and kiosks, putting together merchandise boxes, etc.
  • Communicated with and assisted visitors, clients, and others during entirety of 3 hour shifts

Pacsun

Sales Associate
11.2022 - 02.2023

Job overview

  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

World Vision International

Voluntary Worker
10.2018 - 10.2018

Job overview

  • Greeted visitors, answered questions and assisted with individual needs or requests.
  • Helped with natural disaster cleanup and assisted with restoration tasks after incidents.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Engaged in community outreach to support program mission.
  • Responded to questions from customers and community members.
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained clean facilities to better serve program needs.
  • Encouraged donations with community fundraising events and campaigns.
  • Supported engaging and fun events by helping with organization and planning.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
  • Planned and delivered numerous activities and special events.
  • Assisted with event coordination and on-site support.
  • Maintained and updated database of information for organization.
  • Worked 8 hours/day, engaged in lots of heavy lifting and stocking

Education

Hammond High School
Columbia, MD

High School Diploma

University Overview

Winston Churchill High School
Potomac, MD

High School Diploma

University Overview

Towson University
Baltimore, MD

from Communications, Psychology
05-2027

University Overview

Skills

  • Customer Service & Relationship Building – Built strong connections with customers and clients, ensuring satisfaction and repeat business, now applied to fostering long-term client commitment in training
  • Teamwork & Collaboration – Worked closely with coworkers to improve performance, now applied to working with gym staff, trainers, and nutritionists for optimal client success
  • Time Management & Reliability – Balanced shifts, order processing, and administrative tasks while maintaining punctuality—essential for managing multiple client sessions efficiently
  • Problem-Solving & Adaptability – Resolved customer concerns and administrative challenges, now applied to overcoming fitness plateaus, modifying workouts, and keeping clients motivated
  • Multi-Tasking & Organization – Managed sales, merchandising, and behind-the-scenes operations, skills that translate to tracking client progress, adjusting programs, and maintaining an organized training schedule
  • Listening & Communication – Assessed customer needs and provided recommendations, now applied to understanding clients’ fitness goals, injuries, and concerns for tailored coaching
  • Sales & Persuasion – Recommended products and services at IKEA and PacSun, now useful for selling personal training packages and conveying the value of fitness programs
  • Coaching & Motivation – Provided guidance and product recommendations, now applied to inspiring and educating clients to stay committed to their fitness journey
  • Customer Needs Assessment – Identified client preferences in retail and administrative settings, now used to evaluate fitness levels and create personalized training plans
  • Attention to Detail – Managed transactions, inventory, and administrative records, now critical for tracking client progress and ensuring accuracy in fitness programming
  • Facility & Equipment Management – Maintained store setups and administrative operations, now applied to ensuring gym equipment is properly organized and sanitized for client use
  • Conflict Resolution – Handled customer complaints and sensitive client interactions professionally, now valuable in addressing client concerns and maintaining a positive training environment

Accomplishments

Accomplishments

    Earning my NASM Certified Personal Trainer (CPT) certification marks a significant achievement in my fitness career, solidifying my expertise in strength training, physique sculpting, and client performance optimization. This certification has equipped me with evidence-based training principles, movement assessments, program design techniques, and injury prevention strategies to deliver safe and effective fitness coaching. By mastering NASM’s Optimum Performance Training (OPT) model, I can create structured, progressive programs tailored to clients’ unique goals, whether it’s building muscle, enhancing athletic performance, or achieving aesthetic transformations. This accomplishment reflects my commitment to professional excellence and my passion for helping others unlock their full potential through fitness.

Personal Information

Personal Information
Title:

Certification

  • CPR/AED Certification
  • Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).

Interests

I am deeply passionate about exercise, cooking, and holistic living, ensuring that everything I consume, apply to my body, and engage with aligns with my commitment to overall well-being Fitness is more than just a practice for me, it's a lifestyle that extends beyond training into nutrition, self-care, and mindfulness

Beyond health and wellness, I am also a music producer, crafting beats that blend creativity with finesse Recently, I achieved a major milestone with my first major placement, driving me to push my artistry even further Whether in the gym, the kitchen, or the studio, I am constantly striving for growth, balance, and excellence in every aspect of my life

Timeline

Sales Associate
IKEA
06.2024 - Current
Sales Associate
Pacsun
11.2022 - 02.2023
Administrative Assistant
Hearts In Mind Counseling
01.2021 - Current
Voluntary Worker
World Vision International
10.2018 - 10.2018
Winston Churchill High School
High School Diploma
Hammond High School
High School Diploma
Towson University
from Communications, Psychology

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Nico Williams