Nicodem Sajouste
Tampa,FL
Summary
Technical professional with 10+ years of developed technical expertise in fast-paced, hands-on environments. Goal is to focus on diagnostics and maintenance of complex equipment while effectively communicating with patients and families. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Seeking to transition into new field, bringing valuable customer service, technical experience and commitment to continuous improvement.
Overview
10
10
years of professional experience
Work History
Technician II
DriveTime
10.2021 - Current
- Responsible for inspecting, diagnosing, and performing advanced vehicle repairs and maintenance, performing emissions testing, vehicle movement, inventory management, repair documentation, and computer utilization
- Collaborate with other technician teams to complete company objectives
- Deliver and pick up vehicles and equipment from customer homes
- Success in managing multiple projects and deadlines outlined by DriveTime
- Build long-term relationships with customers
- Perform inspections, maintenance and repairs on multiple makes and models of DriveTime inventory vehicles
- Explain automotive repairs and issues to management to minimize re-work and delays in production
- Proper documentation of all work performed in DT systems
- Keep the area clean and organized to maintain the highest level of safety and compliance
- Perform inspection, maintenance, and repairs on multiple makes and models of inventory vehicles
Owner/Manager
Florida Jet Ski
07.2021 - Current
- Managed day-to-day operations, including scheduling, customer service and maintenance
- Led all aspects of business operations, including budgeting, financial planning, and revenue management
- Instruct customers on how to properly operate the equipment
- Facilitated meetings with potential sponsors and business partnerships
- Monitor and operate within budget to meet objectives, collecting payments from customers
- Perform preventive maintenance checks on all water crafts to be in compliance with Coast Guard and Fish and Wildlife standards
- Repair and maintain equipment as needed
- Analyze and report on business performance to grow future monetary totals
- Developed and implemented marketing strategies to grow customer base and increase brand visibility
- Communicate on the phone with customers in a clear professional manner
- Help manage expectations to ensure employees understand their roles, responsibilities and the overall goals of the business
- Ensured compliance with local regulations and industry standards
- Developed comprehensive safety programs and provided safety training to customers
- Collaborated with employees and team members to achieve targeted results
Automotive Service Manager
Pepboys
02.2018 - 10.2021
- Communicate and contribute to repeat and referral business by using strong customer service and problem-solving skills regarding vehicle issues and potential repairs
- Provides technical, administrative, operational and motivational direction to develop a dynamic high performance team
- Responsible for the effective overall operation of the service center through motivational leadership and teamwork
- Responsible for delivering expected sales and customer service throughout the unit
- Ensure the store and service center operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations
- Conducted automotive inspections, and diagnostic repairs on Foreign & Domestic vehicles
- Repair or Replace Engines, transmissions, differentials, brakes, clutches, starters, axles, steering gears, fuel systems, cooling systems, and other mechanical and electrical systems
- Maintained accurate hours and repair records using CRM software
Technician Service Writer
Avis Budget
07.2016 - 01.2018
- Input data into system records and document all work performed
- Verifying warranty and service contract coverage, developing estimates, writing repair orders, maintaining reports and records
- Allocate time for repairs and manage budget
- Ability to juggle several projects at a fast pace, keeping customers and team members informed and satisfied throughout the process
- Communicate between customers and our service technician team to ensure best outcomes
- Responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction
- Perform routine tire maintenance including tire inflation-tests, check rotations, oil changes and replacement of tires as needed
- Replace and install accessories, such as mirrors, wipers, and lights
Master Technician
Toyota Service Center
08.2014 - 07.2016
- Make accurate use of the multi-point inspection form on each vehicle
- Document all work performed and recommended on assigned repair order
- Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time
- Maintain technician proficiency as specified by Toyota standards
- Conduct road test to determine work needed and to confirm work was successfully completed when necessary and practical
- Perform all levels of diagnosis and repair on vehicles
- Perform all levels of preventive/routine maintenance services
- Utilize product and technical training as assigned by the manufacturer and management
- Participate in manufacturer-sponsored training programs and schools to continuously expand your knowledge of new technology
- Maintain manufacturer (CSI) Customer Satisfaction Index at or above the specified goal(s) in service for district, regional and national scores
- Complete the work, notations and time-keeping necessary to the successful completion of warranty repair orders and the filing of warranty claims
- Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees
Education
Certificate -
Garage Gurus Bronx
New York, NY01.2019
Certificate - Automotive Mechanics
Apex Tech Manhattan
New York, NY01.2011
High School Diploma - undefined
Union High School
Union, NJ06.2009
Skills
- Certified Forklift Operator
- New York State Dept of Motor Vehicles Inspector
- Certified Engine Performance
- Certified HVAC
- Data Entry Software
- Microsoft Excel
- Microsoft Word
- Microsoft Access
- Adobe Acrobat Pro
- Attention to detail
- Multitasking and organization
- Works Well Under Pressure
- Customer service
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Equipment maintenance
- Routine Inspections
- Tech-Savvy
- Assembly and production
- System diagnostics
Bi-lingual
English
Creole
STRENGTHS
- Outgoing personality, ready to build strong relationships with the community.
- Goal-oriented, self-starter.
- Excellent verbal, written, and interpersonal communication skills.
- Team player, ready to help where needed.
- Empathetic and understanding of the challenges faced by individuals with special needs
- Ability to connect and communicate with community members from all socio-economic backgrounds.
- Desire to work in a fast-paced environment, be flexible, and eager for new challenges.
- Ability to effectively work remotely and manage in-office work.
- Knowledge of Microsoft Office Suite including Word, Excel, Teams, and PowerPoint.
- Experience with SalesForce, Microsoft offices
- Success in managing multiple projects and deadlines, excellent organizational skills, and attention to detail.
Fulfill Basic Requirements
- High School Diploma or Equivalent GED
- Valid Florida Driver's License
- Efficient Box Truck driving experience
Timeline
Technician II
DriveTime
10.2021 - Current
Owner/Manager
Florida Jet Ski
07.2021 - Current
Automotive Service Manager
Pepboys
02.2018 - 10.2021
Technician Service Writer
Avis Budget
07.2016 - 01.2018
Master Technician
Toyota Service Center
08.2014 - 07.2016
Certificate - Automotive Mechanics
Apex Tech Manhattan
High School Diploma - undefined
Union High School
Certificate -
Garage Gurus Bronx
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