Nicodi Pfister
New Braunfels,TX
Summary
With over 8 years of experience as a customer service representative/scheduler, my commitment is to ensure utmost customer satisfaction through exceptional service and unmatched support. I have a deep understanding of customer service best practices and am skilled in exploring diverse solutions to effectively address customer needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
T-Mobile
04.2024 - 01.2025
- Worked independently to investigate and resolve issues related to billing disputes and billing inquiries.
Customer Service Representative
Amazon
10.2015 - 10.2020
- Responded to customer requests for products, services, and company information.
Data Entry Operations- Temporary Position
Appleone- PayChex
01.2020 - 08.2020
- Performed data entry operations to update database with customer responses.
- Updated year end tax returns
Admin Processor- Temporary Position
AppleOne- ADT
09.2019 - 01.2020
- Scheduled appointments for medical alert patients
- Received and reviewed incoming documents and materials.
Customer Service Representative
All Web Leads, Inc.
01.2018 - 02.2019
- Verified insurance quotes
- Maintained high standards of customer service by building relationships with clients.
Scheduler
Morphotrust USA
04.2014 - 09.2015
- Scheduled appointments for customers
Education
High School Diploma -
Bayshore High School
Bradenton, FL06-2012
Skills
- Microsoft Office
- Complaint handling
- Call center experience
- 10-key
- Inbound and outbound calling
- Time management
- De-escalation techniques
- Multi-task management
- Medical terminology
- Building rapport
- Appointment scheduling
- Insurance sales strategy
Certification
- CPR Certification
- BLS Certification
Timeline
Customer Service Representative
T-Mobile
04.2024 - 01.2025
Data Entry Operations- Temporary Position
Appleone- PayChex
01.2020 - 08.2020
Admin Processor- Temporary Position
AppleOne- ADT
09.2019 - 01.2020
Customer Service Representative
All Web Leads, Inc.
01.2018 - 02.2019
Customer Service Representative
Amazon
10.2015 - 10.2020
Scheduler
Morphotrust USA
04.2014 - 09.2015
High School Diploma -
Bayshore High School
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