Nicol Bashir
Houston
Summary
Excellent communication skills: excellent verbal and written skills. Management Experience: Assisted in new employees training and supervised in detail. Excellent leadership skills. Great customer service and follow up skills. Proficient in handling all types of individuals. OneSite, SightPlan, Encasa, Yeildstar, Wix
Overview
2026
2026
years of professional experience
Work History
Leasing Consultant
Star Voss Apartment Homes
Houston
06.2024 - Current
- Assist the Community Manager with any customer facing needs through managing and responding to in-person and resident complaints posted in the Online Resident Portals, Apartment Ratings, Google Reviews, etc.
- Be accountable for the successful end-to-end management and delivery of customer experience projects.
- Manage leasing team’s day to day responsibilities- reviewing/approving application, scheduling, preparing for move in, planning resident activities, etc.
- Manage renewals through negotiations and customer retention emphasis.
Assistant Manager
Place at Greenway Apartment Homes
Houston
10.2020 - 04.2024
- Manage the leasing team’s development and performance through coaching and performance review.
- Assist the Community Manager with any customer facing needs through managing and responding to in-person and resident complaints posted in the Online Resident Portals, Apartment Ratings, Google Reviews, etc.
- Be accountable for the successful end-to-end management and delivery of customer experience projects.
- Manage leasing team’s day to day responsibilities- reviewing/approving application, scheduling, preparing for move in, planning resident activities, etc.
- Manage renewals through negotiations and customer retention emphasis.
- Manage responsibilities on the Marketing & Experience audits to ensure compliance.
- Maintain accurate resident records. Input on a daily basis all rents, deposits, and application fees received from residents. Issue appropriate notices when necessary. (e.g., late payments, eviction notices, returned check memos).
- Ensure that all rents are collected when due, and posted in a timely manner. Make sure that all bank deposits are made daily or by the given deadline. And work to minimize delinquency.
- Monitor advertising effectiveness. Gather information about market competition in the area and file.
Leasing Consultant / Assistant Manager
AAA Apartment Staffing
Katy
10.2016 - 09.2020
- Aided communities that were in immediate need of assistant management or leasing professionals.
- Assist in monitoring renewals. Distribute and follow-up on renewal notices.
- Monitor advertising effectiveness. Gather information about market competition in the area and file.
Assistant Manager
Shadowbrooke Apartment Homes. Venterra Reality
Stafford
08.2011 - 10.2016
- Oversee the leasing team’s performance (with specific focus on prospect’s, move in’s, and surveys), Customer experience, capture rates for renewals and leases.
- Manage the leasing team’s development and performance through coaching and performance review.
- Assist the Community Manager with any customer facing needs through managing and responding to in-person and resident complaints posted in the Online Resident Portals, Apartment Ratings, Google Reviews, etc.
- Be accountable for the successful end-to-end management and delivery of customer experience projects.
- Manage leasing team’s day to day responsibilities- reviewing/approving application, scheduling, preparing for move in, planning resident activities, etc.
- Manage renewals through negotiations and customer retention emphasis.
Assistant Manager
Little Nell Apartment Homes
Houston
- Oversee the leasing team’s performance (with specific focus on prospect’s, move in’s, and surveys), Customer experience, capture rates for renewals and leases.
- Manage the leasing team’s development and performance through coaching and performance review.
- Assist the Community Manager with any customer facing needs through managing and responding to in-person and resident complaints posted in the Online Resident Portals, Apartment Ratings, Google Reviews, etc.
- Be accountable for the successful end-to-end management and delivery of customer experience projects.
- Manage leasing team’s day to day responsibilities- reviewing/approving application, scheduling, preparing for move in, planning resident activities, etc.
- Manage renewals through negotiations and customer retention emphasis.
Education
High School Diploma -
Barbara Jordan HSC
Texas Southern University
Skills
- software
- Microsoft Office
- Ability to work with several operating systems, including Windows and Mac OS X
- OneSite, SightPlan, Encasa, Yieldstar, Wix
- Customer experience
- Team management
- Lease negotiations
- Compliance auditing
- Application processing
- Conflict resolution
- Fair housing compliance
- Lease agreements
References
References available upon request.
Timeline
Leasing Consultant
Star Voss Apartment Homes
06.2024 - Current
Assistant Manager
Place at Greenway Apartment Homes
10.2020 - 04.2024
Leasing Consultant / Assistant Manager
AAA Apartment Staffing
10.2016 - 09.2020
Assistant Manager
Shadowbrooke Apartment Homes. Venterra Reality
08.2011 - 10.2016
Assistant Manager
Little Nell Apartment Homes
High School Diploma -
Barbara Jordan HSC
Texas Southern University