Accomplished Director of Human Resources with more than 15 years developing managers and supervisors through extensive training processes. Excellent knowledge of policy development and enforcement to protect and support both employers and employees. Dedicated and personable with extensive training in conflict-resolution techniques and positive work culture development.
Hi, I’m
Nicol Dickerson
Human Resources Director
Carencro,LA
Summary
Overview
15
years of professional experience
3
Certification
Work History
Southwest Louisiana Health Academic Center
Human Resources Director
04.2023 - Current
Job overview
- Processed employee claims involving performance issues and harassment.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
- Championed change management projects, effectively communicating new policies or processes throughout the organization.
- Evaluated HR metrics regularly to assess program effectiveness and make data-driven decisions for continuous improvement.
- Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
- Conducted company-wide town hall meetings to convey updates.
- Educated employees on company policy and kept employee handbook current.
- Liaised between multiple business divisions to improve communications.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Implemented wellness programs to promote employee health, leading to lower absenteeism rates and increased productivity.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Devised hiring and recruitment policies for 300-employee company.
Charter USA
Operations Executive
05.2022 - 04.2023
Job overview
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced operational costs through identification of inefficiencies and implementation of cost-saving measures.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across organization.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Crowley High School
Business Professional Instructor
01.2019 - 04.2022
Job overview
- Mentored struggling students with individualized instruction and targeted support, resulting in higher achievement levels.
- Collaborated closely with colleagues to develop interdisciplinary projects and shared best practices for effective teaching strategies.
- Promoted critical thinking skills by challenging students to analyze complex problems from multiple perspectives.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
Payless Shoe Store
Human Resource Manager
01.2014 - 01.2019
Job overview
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Devised hiring and recruitment policies for 500-employee company.
ULTA Beauty
Regional Department Executive
01.2012 - 01.2014
Job overview
- Collaborated with back-office team members to facilitate seamless business execution.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Louisiana State UniversityShreveport, LA
Master of Business Administration from Human Resource Management
12.2019
University Overview
Southern University A&M CollegeBaton Rouge, LA
MBA from Business Administration and Human Resource Management
12.2016
University Overview
- Continuing education in [Subject]
Skills
- Microsoft Office Suite
- ADP Payroll System
- SAP Database
- Human Resource Information System (HRIS)
- Talent Management System (TMS)
- Applicant Tracking System (ATS)
- Learning Management System (LMS)
- Ten Key Kronos Payroll System
- Social Media Marketing
- Workday Software System
- Excellent Communication
- Analytical and Critical Thinking
- Interpersonally Effective
- Detail-Oriented
- Efficient Team Player
- Conflict Resolution
- Development and Management
- Customer Service
- Leadership
- Organization
- Strategic Planning
- Goal-Oriented
- Time Management
- Social Media Savvy
- Results Driven
Onboarding process
Compensation and benefits
Recruitment Strategies
HR analytics
Talent Acquisition
Internal Communications
Succession Planning
Retention Strategies
Labor negotiations
Workforce improvements
Workers Compensation
Program Development
- Training leadership
- Job Analysis
- Performance Management Systems
- Cross-Functional Collaboration
- Recruitment strategy
- Payroll Administration
Certification
- Logistics (Certification - 2019)
- SAP Processing (Certification - 2019)
- Supply Chain (Certification - 2019)
- EEO Case Mediation (Certification)
- E-Verify (Certification)
- Globalization (Certification)
- Workplace Mediator Certified Manager Trainer (CMT) (Certification from Southern University Law Center)
Timeline
Human Resources Director
Southwest Louisiana Health Academic Center
04.2023 - Current
Operations Executive
Charter USA
05.2022 - 04.2023
Business Professional Instructor
Crowley High School
01.2019 - 04.2022
Human Resource Manager
Payless Shoe Store
01.2014 - 01.2019
Regional Department Executive
ULTA Beauty
01.2012 - 01.2014
Louisiana State University
Master of Business Administration from Human Resource Management
Southern University A&M College
MBA from Business Administration and Human Resource Management
- Logistics (Certification - 2019)
- SAP Processing (Certification - 2019)
- Supply Chain (Certification - 2019)
- EEO Case Mediation (Certification)
- E-Verify (Certification)
- Globalization (Certification)
- Workplace Mediator Certified Manager Trainer (CMT) (Certification from Southern University Law Center)
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