Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicol Dufrene

Golden Meadow,LA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

20
20
years of professional experience

Work History

Manager of Operations

Me-Maw’s Restaurant
Galliano
03.2024 - 01.2025
  • Coordinated with other department heads to align operational activities with overall company objectives.
  • Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
  • Ensured compliance with industry regulations and maintained high standards of operational excellence.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Addressed customer concerns with suitable solutions.
  • Delegated work to staff, setting priorities and goals.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Investigated customer complaints related to product and service quality or delivery issues.

Deputy Clerk

Lafourche Parish Assessor Office
Thibodaux, Louisiana
07.2015 - 01.2024
  • Performed data entry tasks into computer systems using MS Office Suite.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Copied, sorted and filed records of office activities and business transactions.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Developed organizational filing systems for confidential customer records and reports.
  • Greeted visitors; provided information regarding city services or operations.
  • Answered telephones, directed calls, and took messages.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Maintained inventory of office supplies; placed orders as needed.
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Troubleshot office equipment, computer hardware and software issues.

Accounts Payable Clerk

Crosby Tugs LLC
Galliano, Louisiana
01.2014 - 07.2015
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.

Office Manager

Kief Hardware Inc
Cut Off, Louisiana
02.2005 - 01.2014
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Maintained filing system for records, correspondence and other documents.

Education

Some College (No Degree) - Secretary

Coastal Community College
Houma, LA

Skills

  • Customer service
  • Decision-making
  • Problem-solving
  • Policy implementation
  • Employee training
  • Data analysis
  • Vendor management

Languages

English
Full Professional

Timeline

Manager of Operations

Me-Maw’s Restaurant
03.2024 - 01.2025

Deputy Clerk

Lafourche Parish Assessor Office
07.2015 - 01.2024

Accounts Payable Clerk

Crosby Tugs LLC
01.2014 - 07.2015

Office Manager

Kief Hardware Inc
02.2005 - 01.2014

Some College (No Degree) - Secretary

Coastal Community College

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Nicol Dufrene