Nicol Harvey
Arlington,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Senior Sales Consultant
Angi Leads/Home Advisor
Remote, TX
07.2021 - Current
- Coached junior sales consultants on best practices for generating leads, negotiating deals and closing sales.
- Outreach to service providers via phone (nationwide) to discuss Angi’s value proposition, products, and advertising options. Made up to 200 dials a day to build the momentum needed to hit sales goals.
- Utilized CRM software to track sales progress and communicate with team members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative
Mouser Electronics
Mansfield, TX
09.2018 - 02.2021
- Handled customer complaints related to shipping delays or incorrect deliveries in a professional manner.
- Created purchase orders for suppliers based on customer requirements.
- Identified potential opportunities for cross-selling products or services based on customers' interests or needs.
- Facilitated engaging and informative training sessions for both new hires and existing staff.
- Conducted price comparisons between various models and brands of electronics to ensure competitive pricing.
Administrative Assistant/ Data Entry
Staffmark/Liquid Capital
Irving, TX
10.2017 - 08.2018
- Attended meetings with Underwriters regarding complex cases or projects requiring additional review.
- Trained new employees on how to use different computer applications related to entering data accurately.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Customer Service Representative
Nissan North America Headquarters
Dallas, TX
06.2016 - 09.2017
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Customer Service Representative
LKQ Engine Remanufacturing
Grand Prairie, TX
07.2011 - 05.2016
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained detailed records of shipments, including tracking numbers and destinations.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Monitored progress of employees after training sessions to ensure successful implementation of learned skills.
Education
Diploma -
Concorde Career College
07.2015
High school diploma -
Lamar High School
06.2012
Skills
- Outbound sales calling
- Product and service knowledge
- Pipeline Management
- Microsoft Excel
- Payment Collection
- Call Center Customer Service
- Strong communication abilities
- Team player with positive attitude
- Salesforce CRM system expert
Timeline
Senior Sales Consultant
Angi Leads/Home Advisor
07.2021 - Current
Customer Service Representative
Mouser Electronics
09.2018 - 02.2021
Administrative Assistant/ Data Entry
Staffmark/Liquid Capital
10.2017 - 08.2018
Customer Service Representative
Nissan North America Headquarters
06.2016 - 09.2017
Customer Service Representative
LKQ Engine Remanufacturing
07.2011 - 05.2016
Diploma -
Concorde Career College
High school diploma -
Lamar High School
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