Nicol Oppeneer
Plymouth,WI
Summary
Dynamic Licensed Practical Nurse with extensive experience at Wisconsin Spine and Pain, excelling in patient education and pain management. Proven ability to enhance clinic efficiency through effective triaging and EMR utilization. Committed to HIPAA compliance and fostering teamwork, while mentoring staff to elevate care standards and improve patient outcomes.
Overview
14
14
years of professional experience
Work History
Licensed Practical Nurse
Wisconsin Spine and Pain
11.2020 - Current
- Aided in reducing appointment wait times by efficiently scheduling patients according to provider availability and clinical urgency levels.
- Optimized clinic workflow by triaging incoming phone calls related to appointment scheduling, prescription renewals, test results inquiries among others.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations in all aspects of documentation and communication.
- Corroborated with other healthcare professionals in coordinating seamless transitions of care during patient transfers or referrals to specialty services within the facility.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and completing all authorization form imaging orders.
- Conducted triage assessments to prioritize patient care and ensure timely interventions.
- Educated patients on treatment options, medication adherence, and self-management strategies.
- Mentored junior nursing staff on best practices in triage protocols and patient communication.
- Utilized electronic health records systems for accurate documentation and data management.
- Streamlined the triage process by effectively prioritizing patients based on urgency and acuity of conditions.
- Provided essential hands-on skills training to new hires, enhancing overall team competency in delivering LPN services.
- Optimized workflow processes within the unit by suggesting improvements that led to faster response times during emergencies.
- Coordinated efficient scheduling with other nursing staff members to ensure adequate coverage during all shifts.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Responded to patient requests with appropriate clinical and personal assistance.
- Provided patient education on health care issues and prescribed medications.
Licensed Practical Nurse, Triage
Advanced Pain Management
03.2014 - 11.2020
- Conducted triage assessments to prioritize patient care and ensure timely interventions.
- Educated patients on treatment options, medication adherence, and self-management strategies.
- Mentored junior nursing staff on best practices in triage protocols and patient communication.
- Utilized electronic health records systems for accurate documentation and data management.
- Streamlined the triage process by effectively prioritizing patients based on urgency and acuity of conditions.
- Provided essential hands-on skills training to new hires, enhancing overall team competency in delivering LPN services.
- Strengthened communication between patients'' families and healthcare providers to ensure full understanding of treatment plans.
- Optimized workflow processes within the unit by suggesting improvements that led to faster response times during emergencies.
- Coordinated efficient scheduling with other nursing staff members to ensure adequate coverage during all shifts.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Responded to patient requests with appropriate clinical and personal assistance.
- Provided patient education on health care issues and prescribed medications.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
Licensed Practical Nurse
Pine Haven Christian Communities
01.2014 - 02.2017
- Administered medication and monitored patient responses in outpatient clinic setting.
- Conducted routine assessments to ensure accuracy in patient health records and treatment documentation.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Obtained patient vital signs and input/output measurements from inpatients.
- Comforted and counseled patients and families throughout care process.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stage
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications to ensure adherence to treatment plans, improving health outcomes.
- Delivered wound care and managed dressings, preventing infections and promoting healing.
- Monitored patient reactions to medications and treatments, quickly addressing adverse reactions.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
Licensed Practical Nurse
Aurora Health Care
08.2011 - 11.2014
- Gathered urine/hair specimens, ordered testing, administered immunizations, and completed blood draws.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Mentored junior nursing staff, enhancing skill development and teamwork within the department.
- Cared for wounds, provided treatments, and assisted with procedures.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Administered medications and injections to patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
Education
Licensed Practical Nurse - Nursing
Lakeshore Technical College
Cleveland, WI05-2009
Skills
- HIPAA compliance
- CPR/AED
- Patient education
- Critical thinking
- Staff direction and task delegation
- Multi-tasking and prioritization
- Pain management
- Outpatient care
- Transcribing orders
- Patient triaging
- EMR / EHR
Timeline
Licensed Practical Nurse
Wisconsin Spine and Pain
11.2020 - Current
Licensed Practical Nurse, Triage
Advanced Pain Management
03.2014 - 11.2020
Licensed Practical Nurse
Pine Haven Christian Communities
01.2014 - 02.2017
Licensed Practical Nurse
Aurora Health Care
08.2011 - 11.2014
Licensed Practical Nurse - Nursing
Lakeshore Technical College