Costumer Service/front End Host
walmart
Lumberton, New Jersey
09.2024 - Current
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Contributed to team efforts by accomplishing related tasks as needed.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Provided excellent customer service by anticipating customer needs.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Resolved customer complaints and issues promptly and professionally.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
