Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicol Zapata

BRONX,NY

Summary

Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.

Overview

7
7
years of professional experience

Work History

Front of House Team Member

Chick-fil-A
10.2022 - Current
  • I make it a point to welcome the clients and provide meal recommendations
  • As well as attend to any demands of the client, ensuring a pleasant experience.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.

Sales Associate /Salesperson

Rainbow Shops
06.2020 - 01.2022
  • For over two years, I was a sales associate
  • I developed my interpersonal communication skills while working here
  • It enabled me to communicate with customers, coworkers and supervisors
  • I used this talent to inform clients and address any queries they could have on the offerings of the business
  • I also take classes in customer service, which enables me to interact with clients directly and guarantee a positive experience.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Babysitter

01.2017 - 01.2018
  • My three-year-old neighbor used to be in my care
  • I had to keep him occupied and interested, provide food and meals on schedule, enforce the parents' set house rules, keep the kids safe, and provide entertainment
  • Career Gap
  • I've been preparing to go back to work during my time off
  • Gaining professional growth, such as taking more education classes, is crucial because the more I know, the better equipped I am to perform at my job and participate in professional organizations.

Education

Bachelor degree - Criminal Justice

John Jay College of Criminal Justice
524 W 59th St, New York, NY 10019
05.2024

Associate degree -

Bronx Community College, University Ave
2155 University Ave, Bronx, NY 10453
12.2021

High School Diploma -

Dewitt Clinton High School
100 W Mosholu Pkwy S, Bronx, NY 10468
06.2019

Skills

  • Flexibility Training
  • Accurate Cash Handling
  • Place Settings
  • Multilingual
  • Dining area maintenance
  • Active Listening

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front of House Team Member

Chick-fil-A
10.2022 - Current

Sales Associate /Salesperson

Rainbow Shops
06.2020 - 01.2022

Babysitter

01.2017 - 01.2018

Bachelor degree - Criminal Justice

John Jay College of Criminal Justice

Associate degree -

Bronx Community College, University Ave

High School Diploma -

Dewitt Clinton High School

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Nicol Zapata