Nicola Aiello

· Oversaw the management and organization of two dance studios

· Led a team of 65 employees in personnel management

· Conducted payroll processing

· Managed all social media accounts for the company

· Contributed to the establishment of two additional dance studios

· Organized travel arrangements and hotel bookings for external trainers

· Coordinated preparations for trainer development programs

· Handled phone calls and emails, including customer inquiries and complaints

· Managed the executive's calendar, including scheduling meetings and appointments

· Served as the primary point of contact for internal and external communications on behalf of the executive

· Created duty schedules for Service, Housekeeping and Reception departments

· Oversaw personnel management of up to 20 employees

· Oversaw shift management in service department and training of new employees

· Ensured the monitoring hygiene standards according to HACCP

· Represented the management and 24/7 on-call availability

· Greeted guests and handled check-in and check-out processes

· Executed breakfast service

· Executed conference lunch service

· Executed breakfast service

· Executed conference lunch service

· Teached pole dance classes for beginners, intermediate and pole fitness

· Checked incoming orders and organized new stock

· Greeted customers entering store and offered assistance with requirements

· Completed daily tasks accurately and on-time to support shop needs