Nishellia Grey
Bridgeport,CT
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Koru Eco Spa
01.2017 - 12.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Sales Clerks
The Barefoot Bar at Parks Marina
01.2014 - 12.2016
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Kept front check out area clean and organized for efficient service.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Junior Chef
Sandals Carlyle Hotel
02.2012 - 12.2013
- Streamlined meal preparation processes by organizing ingredients and equipment, allowing for faster service times during peak hours.
- Provided excellent customer service when interacting with guests during special requests or dietary restrictions inquiries.
- Consistently met or exceeded quality expectations while adhering to strict recipe guidelines and presentation standards.
- Adapted quickly to new recipes, techniques, and equipment changes within the kitchen environment.
- Supported catering events by assisting with food preparation, plating, and serving as needed for large-scale functions.
- Developed strong relationships with vendors to source high-quality ingredients at competitive prices for the restaurant''s needs.
- Managed inventory efficiently, reducing food waste and maximizing cost savings for the restaurant.
Education
Bachelor of Science - Hospitality And Tourism Management
Montego Bay Community College
Montego Bay, Jamaica07-2014
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Microsoft Office
- Registration processing
- Data Entry
Timeline
Front Desk Agent
Koru Eco Spa
01.2017 - 12.2022
Sales Clerks
The Barefoot Bar at Parks Marina
01.2014 - 12.2016
Junior Chef
Sandals Carlyle Hotel
02.2012 - 12.2013
Bachelor of Science - Hospitality And Tourism Management
Montego Bay Community College
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