Nicola Campbell
Fort Mill,SC
Summary
Sales and customer support professional with 15 years of experience. Skilled in value- based selling, Inbound/ Outbound selling, a proven track record in operation management and negotiation, problem-solving and critical thinking, Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
22
22
years of professional experience
Work History
Customer Service/Sales Associate
Fast Growing Trees Nursery
Fort Mill, SC
03.2015 - 06.2024
- Take qualified customers through critical selling paths of gathering information.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Exceeded productivity targets and sales goal by 10% by generating leads and contacting potential customers to generate new business.
- Ensure customer satisfaction by providing high level of service to retain customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Personal Banker
Capital Bank
07.2009 - 07.2014
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Assistant Manager
Citizens Bank
08.2002 - 07.2008
- Manages overall daily bank operations including Implementing company policies and objectives.
- Assists in management of daily and monthly audits and related reports and ensures the reliability of operations through implementing institutional self-audits.
- Competently serves as an active sales representative for the branch with plans to increase new account and loan volume.
- Coached team associates on recognizing sales opportunities.
- Serves as the first line Escalation Supervisor for customer problem resolution including assisting team associates with problematic customer inquiries and complaints.
- Processed and closed Home Equity Loans, Personal Loans and Unsecured Loans.
Education
No Degree - Business Administration
Delaware County Community College
Media, PASkills
- Negotiation and Dispute Handling
- Operation Management
- Teambuilding and Instructional Training
- Problem-solving and critical thinking
- Prospecting
- Closing
- Call center experience
- Goal-Oriented
Timeline
Customer Service/Sales Associate
Fast Growing Trees Nursery
03.2015 - 06.2024
Personal Banker
Capital Bank
07.2009 - 07.2014
Assistant Manager
Citizens Bank
08.2002 - 07.2008
No Degree - Business Administration
Delaware County Community College
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