Nicola Conwell
Gardendale,AL
Summary
Detail-oriented and dedicated College Cashier with 13 years of experience in managing financial transactions, maintaining accurate records, and ensuring timely processing of payments. Proficient in handling high-volume cash operations, balancing registers, and reconciling discrepancies with a strong focus on accuracy and compliance with institutional policies. Strong customer service skills, capable of assisting students and staff with billing inquiries and payment processing in a professional and courteous manner. Adept at using financial software and systems to streamline operations and enhance financial reporting accuracy. Committed to upholding the highest standards of financial integrity and confidentiality.
Overview
22
22
years of professional experience
Work History
College Cashier
Lawson State Community College
Birmingham, AL
09.2010 - Current
- Managed and processed student payments, general ledger deposits, and petty cash documentation, including cash disbursements and fund reconciliation.
- Coordinated with the student receivables accountant to apply and reverse payments as needed.
- Enrolled students in payment plans and prepared reimbursement documentation.
- Issued student identification cards and parking decals.
- Oversaw Office Depot supply orders and ensured timely bank deposits.
- Handled phone inquiries regarding student account charges and provided exceptional customer service to students, faculty, and staff.
- Assisted with the registration process, fiscal year-end closing, and preparation for external annual audits.
Bookstore Clerk
Lawson State Community College
Birmingham, AL
08.2010 - 09.2010
- Efficiently served as cashier in a collegiate bookstore, ensuring accurate and timely processing of transactions.
- Balanced cash drawer daily, maintaining precise records of all financial transactions.
- Processed various types of charges, including PELL, WIAA, STVT, VOCR, and scholarship charges for student-athletes.
- Provided exceptional customer service, assisting students and staff with inquiries regarding bookstore hours, pricing, and product availability.
- Answered phone inquiries, offering clear and concise information to students, faculty, and staff.
- Managed filing of books, receipts, and transaction logs, ensuring organized and easily accessible records.
- Ordered necessary supplies to maintain adequate inventory levels and support smooth bookstore operations.
- Responded promptly to data requests from students and faculty, demonstrating a high level of professionalism and attention to detail.
- Prepared and processed requisitions, ensuring timely procurement of required items.
- Entered book and supply information into the AS400 system, maintaining up-to-date inventory records.
- Accurately balanced inventory and charged expenses to appropriate budget centers.
Teller
New South Federal Savings Bank
Irondale, AL
09.2007 - 09.2008
- Balanced cash drawer at the end of each shift, accurately reconciling currency, coins, and checks.
- Calculated daily transactions using computers, calculators, and adding machines to ensure precise record-keeping.
- Processed various transactions including deposits, ATM transactions, night deposits, mail deposits, and loan payments.
- Counted and verified currency, coins, and checks manually or using an adding machine, preparing them for deposit efficiently and accurately.
Head Teller/Loan Officer
Mutual Savings Credit Union of Atlanta
Selma, AL
12.2002 - 06.2006
- Supervised tellers and customer service representatives, ensuring a well-trained, motivated, and professional team.
- Assisted the Branch Manager in overseeing and coordinating daily branch operations.
- Managed branch staff to maintain high levels of efficiency and service quality.
- Provided loan services, guiding customers through the application and approval process.
- Performed account maintenance tasks, ensuring accurate and up-to-date account information.
- Supported tellers with daily balancing and other operational needs to ensure smooth transactions.
- Balanced payroll for sponsor groups, maintaining accurate records and timely processing.
- Opened new accounts, ordered checks, and activated ATM cards, delivering a seamless onboarding experience for customers.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
Education
Bachelor of Science - Business Administration
Troy University
Troy, AL07-2024
Associate of Arts - Business Administration
Lawson State Community College
Birmingham, AL05-2023
Accounting Certificate -
Lawson State Community College
Birmingham, AL03-2023
Supervision & Management Certificate -
Lawson State Community College
Birmingham, AL08-2022
Skills
- Cash Handling & Register Balancing
- Payment Processing & Reconciliation
- Financial Record Keeping
- Customer Service Excellence
- Financial Software Proficiency (eg, Banner)
- Attention to Detail & Accuracy
- Compliance with Institutional Policies
- Confidentiality & Ethical Judgment
Timeline
College Cashier
Lawson State Community College
09.2010 - Current
Bookstore Clerk
Lawson State Community College
08.2010 - 09.2010
Teller
New South Federal Savings Bank
09.2007 - 09.2008
Head Teller/Loan Officer
Mutual Savings Credit Union of Atlanta
12.2002 - 06.2006
Bachelor of Science - Business Administration
Troy University
Associate of Arts - Business Administration
Lawson State Community College
Accounting Certificate -
Lawson State Community College
Supervision & Management Certificate -
Lawson State Community College
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