Gene Countryman

Experienced plant manager, supervisor, and machine operator with over 35 years of experience in fast-paced printing manufacturing. Skilled decision-making supervisor known for reliability, capability, and creativity. Proven track record of driving continuous improvements and motivating teams. Strong expertise in lean manufacturing principles and 5S methodology. Results-oriented business leader with extensive experience in day-to-day operations management. Effective liaison to key clients and external stakeholders. Mergers and acquisitions specialist with expertise in seamless integration. Highly skilled supervisor with a focus on efficiency and safety. Detail-oriented team player with strong organizational skills. Seeking a full-time position that offers professional challenges with interpersonal skills, excellent time management abilities, and problem-solving skills.

• Resolved product issue through consumer testing.
• Supervised team of 20+ staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

• Determining specifications for the printing of manuscript, i.e., selection of typography, layout, composition, format, paper stock, and other printer's instructions.
• Negotiating or administering contracts for procurement of manuscript and illustrations, printing, binding and allied services, or printing stocks (paper, inks, etc.).
• Managing a printing plant that produces printing either for the government or private industry customers.
• Performing production control work in a large printing plant.
• Serving as a sales representative for a wide variety of printing equipment.
• Evaluating the price and cost of preparation and production of printing.
• Planning, estimating, and scheduling printing on a full-time basis for a variety of publications.
• Performing substantive administrative support or policy functions directly related to publishing and printing program management or operations.

• Management and organization principles and theories, including standardized administrative practices and procedures common to organizations, such as those pertaining to areas of responsibility, channels of communication, delegation of authority; analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature; financial, budget, resource management practices and principles, and analytical and evaluative methods and techniques; safety, and personnel management.
• Inventory/Material Management: In-depth knowledge of the overall warehousing plan, documentation requirements, warehouse plans, methods, procedures, and material handling techniques in storing items providing for easy retrieval, convenience in handling, protection from damage, and ease of movement. Thorough knowledge of physical distribution functions of a warehouse, such as material receiving, storage, issuing, and preservation; central locator or other operations that maintain stock inventory and location information in order to determine whether or not items are available and their locations, and to track down and obtain items from elsewhere in the local supply system when shipments or issues are short; inventory procedures to determine balance on hand and reasons for overages, shortages, or misplacement of items.
• Supply Administration: Knowledge of governing supply regulations, procedures, and instructions; and supply functions, operations, program requirements, and work methods; data entry and processing of supply transactions in an automated supply system. Ability to read, interpret, and apply applicable reference materiel, such as supply regulations, manuals, catalogs, records, orders, etc., to accomplish tasks and resolve complex supply problems; and to apply basic analytical methods and techniques to resolve complex supply problems and/or deviate from normal supply management procedures or program requirements; receive, screen, review, and verify supply documents and resolve discrepancies.
• Business Administration: Demonstrate competency across business disciplines, specifically apply the essential elements of core business principles to analyze and evaluate problems and to construct and implement solutions in the business environment.
• Oral and Written Communications: Maintain and facilitate communication with management, regarding all items and product order errors, to ensure timely corrections are made. Utilize professional and exceptional verbal and non-verbal communication skills, when interacting with associates and management. Maintain communication with technicians, supervisors, and operators to ensure product quality and to rectify problems. Work closely with quality engineering to establish communication and collective understanding of what may be acceptable.

• Plain Language Basics Certificate
• Make your Presence Known Certificate
• Motivating and Engaging Employee's Certificate
• 10 mistakes in Project Management Certificate
• Time Management Fundamentals Certificate
• Outlook Essential Training for Microsoft 365
• CPR, First Aid training Certificate
• Forklift Operator Certificate
• ATS Bander Technician Certificate