Nicola Davenport
Virginia Beach,VA
Summary
Experienced Sales Trainer with a proven track record in delivering effective sales training programs. Skilled in sales management, strategy development, and business development. Proficient in needs assessment and product knowledge. Strong team management and customer relationship management skills. Focused on sales team recruitment and leadership with over 15 years of industry experience. Highly organized and strategic with a drive for developing and managing training programs and documentation. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with an enthusiastic style and insightful approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Corporate Trainer
GEICO, Government Employees Insurance
01.2011 - Current
- Conduct sales training sessions for new hires
- Organized and facilitated team-building activities to build a cohesive work environment.
- Analyzed training data to evaluate the effectiveness of programs and suggest improvements as needed.
- Collaborated with subject matter experts to ensure the accuracy of content within course materials.
- Planned virtual classroom sessions utilizing video conferencing technology.
- Implemented effective onboarding processes for new hires into the organization.
- Trained new technical trainers to promote consistency in customer service and quality.
- Devised strategies to orient, train, and direct staff to achieve corporate objectives.
- Trained and mentored new personnel hired to fulfill various roles.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
Insurance Sales Agent
State Farm
10.2009 - 01.2011
- Identified and pursued new business opportunities
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Provided advice on financial planning and insurance policies.
- Processed applications and paperwork related to policy issuance or renewal.
- Built relationships with existing clients by providing exceptional service.
Education
Some College (No Degree) - Leadership Management
Regent University
Virginia Beach, VASkills
- Sales Coaching
- Sales Team Leadership
- Sales Strategy
- Strategic Business Development
- Client Relationship Management
- Team Management
- Product Knowledge
- Needs Assessment
- Employee Retention
- Sales training facilitation
- Training Method Development
- New hire onboarding
- Role Playing
- Employee Interviewing
- Virtual Learning Management
- Teaching experience
- Critical Thinking
Certification
Property and Casualty License
Timeline
Corporate Trainer
GEICO, Government Employees Insurance
01.2011 - Current
Insurance Sales Agent
State Farm
10.2009 - 01.2011
Some College (No Degree) - Leadership Management
Regent University
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