Nicola Findlay
Winter Garden
Summary
Versatile leader with a proven track record at NHS Tayside, excelling in logistics planning and fostering team leadership. Spearheaded technology adoption for shipment tracking, significantly enhancing operational efficiency. Demonstrated exceptional problem-solving abilities and empathy in diverse roles, from childcare to banking, always prioritizing customer satisfaction and team development.
Professional caregiver with experience in nurturing and educating young children. Skilled in creating safe and engaging environments, fostering emotional and cognitive development. Strong focus on teamwork, adapting to changing needs, and achieving positive outcomes. Reliable, patient, and empathetic with effective communication and problem-solving abilities.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Transport and Logistics Team Lead
NHS Tayside
06.2023 - 02.2025
- Spearheaded the adoption of new technology solutions for better tracking of shipments and real-time updates on delivery status.
- Implemented a continuous improvement program, encouraging team members to share ideas for optimizing processes and reducing waste.
- Enhanced team communication, resulting in improved collaboration and faster problem resolution.
- Managed daily shipping schedules, prioritizing tasks for timely order fulfillment and customer satisfaction.
- Implemented systems and procedures for accurate data collection and reporting.
- Analyzed customer requirements and provided customized logistics solutions.
- Prepared and presented reports to management on logistics performance.
Ward Stock Controller
NHS Tayside
02.2021 - 06.2023
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Determined and performed appropriate adjustments of authorized stock levels.
- Streamlined stock management processes for increased efficiency and reduced waste.
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
- Provided training to warehouse staff on proper stock handling procedures, resulting in fewer damaged items and improved safety compliance.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Received new stock and input values into computer system.
- Picked and packed order items.
- Recorded daily activities for inventory control.
Childcare Provider
Care Inspectorate
05.2002 - 02.2021
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Utilized positive reinforcement techniques to encourage good behavior.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Liaised with parents and guardians to discuss child progress.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
- Managed scheduling and logistics for field trips, ensuring educational and safe experiences for children.
- Responded to inquiries from parents and guardians.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Logged information regarding naps, feedings, and any medications administered.
Bank Branch Manager
NATIONWIDE BUILDING SOCIETY
01.1998 - 05.2002
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Examined customer loan applications for loan approvals and denials.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Developed an ongoing training program that enabled staff members to stay current on industry trends, product offerings, and regulatory changes impacting banking practices.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Harris Academy
Dundee, Scotland06-1991
Skills
- Warehouse management
- Logistics planning
- Demand forecasting
- Team leadership
- Time management
- Decision-making
- Customer service
- Problem-solving
- Staff training
- Staff management
- Inventory management
- Patience and empathy
- CPR training
- Positive reinforcement
- Activity planning
- Child development
Certification
SVQ 3 in customer services.
Timeline
Transport and Logistics Team Lead
NHS Tayside
06.2023 - 02.2025
Ward Stock Controller
NHS Tayside
02.2021 - 06.2023
Childcare Provider
Care Inspectorate
05.2002 - 02.2021
Bank Branch Manager
NATIONWIDE BUILDING SOCIETY
01.1998 - 05.2002
SVQ 3 in customer services.
High School Diploma -
Harris Academy
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