Nicola Griffin
Philadelphia,PA
Summary
Efficient and reliable service-focused professional with 19 plus years of experience in healthcare and serving the public in a hospital setting. Level-headed professional who remains diligent, calm, and effective in extremely difficult and stressful situations. Strong beliefs in being empathetic to one's needs and the importance of being compassionate. Dedicated to protecting patient safety and promoting satisfaction with facility services.
Overview
20
20
years of professional experience
Work History
Certified Nursing Assistant
The Hospital of the University of Pennsylvania
Philadelphia, PA
01.2010 - Current
- Maintain accurate records of patient care, condition, progress, and concerns.
- Monitor vital signs, such as blood pressure and pulse.
- Provided pre- and post-operative care.
- Assist with patient transfer and ambulation.
- Support diagnostic procedures, assist with technical nursing treatments, and enter information in patient records and charts.
- Performed direct patient care aimed at increasing comfort, psycho, social, and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation, and safety.
- Protect patients' privacy and maintain confidentiality.
Food Service Attendant
The Hospital of the University of Pennsylvania
Philadelphia, PA
06.2007 - 01.2010
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members, and managers.
- Assembled food orders while maintaining appropriate portion control.
- Placed food trays over food warmers for immediate service, or stored them in refrigerated storage.
- Assisted in creative food preparation, assembly, and presentation.
- Provided courteous and informative customer service in an open kitchen format.
- Followed proper food handling methods and maintained correct temperatures of all food.
Environmental Services Housekeeper
The Hospital of the University of Pennsylvania
Philadelphia, PA
03.2005 - 06.2008
- Removed waste paper and other trash from the premises to the designated area.
- Changed bed linens and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Used chemical and other cleaning equipment in a proper, safe, and responsible manner.
- Cleaned and changed bedspreads, blankets, and mattresses.
- Swept and washed all hard surface floors.
- Inspect and comply with chemical, biohazardous, and radiation.
- Warning and operating industrial waste disposal equipment.
- Maintain the required standard of sanitation, cleanliness, and aesthetic appearance.
- Maintained all janitorial equipment in a clean, safe, and operable condition.
Education
Certified Nurse Assistant/Certification
The District 1199c Training & Upgrading Fund
Philadelphia, PA01-2009
Medical Assistant/Diploma
CHI Institute
Philadelphia, PA01-2007
Surgical Technology/ Certificate
Harrison Career Institute - Philadelphia
Philadelphia, PA01-2002
Electrical Apprenticeship Certificate/ Diploma
Keystone Job Corp Center
Hazleton, PASkills
Take direction well
Observation
Detailed- oriented
- Direct Patient Care
- Ambulation Assistance
- Feeding Assistance
- Safety Precautions
Strong interpersonal skill
Conscientious
Fast Learner
Highly Dependable
- Responding to emergencies
- HIPAA Compliance
Timeline
Certified Nursing Assistant
The Hospital of the University of Pennsylvania
01.2010 - Current
Food Service Attendant
The Hospital of the University of Pennsylvania
06.2007 - 01.2010
Environmental Services Housekeeper
The Hospital of the University of Pennsylvania
03.2005 - 06.2008
Certified Nurse Assistant/Certification
The District 1199c Training & Upgrading Fund
Medical Assistant/Diploma
CHI Institute
Surgical Technology/ Certificate
Harrison Career Institute - Philadelphia
Electrical Apprenticeship Certificate/ Diploma
Keystone Job Corp Center
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