Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Nicola Hunter

Palm Coast,Florida

Summary

Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Gerber Collision
06.2022 - Current
  • Ensure insurance partners and customers are supported in a timely and professional manner.
  • Build relationships with customers by effectively responding to calls, text messages, and walk in business.
  • Coordinate communications between customers and Estimating team through chats, emails and direct communication.
  • Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payment, and insurance payments.
  • Communication with insurance companies.
  • Accounts Receivable
  • Manage payment process with includes all form of payments.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Quality Control Inspector

Hudson Technologies
02.2021 - 06.2022
  • Maintained inspection records and documentation associated with quality program
  • Removed defects, such as chips, burrs, and lap corroded and pitted surfaces
  • Evaluated product samples against customer specifications and industry standards.
  • Making sure products were shipped through the appropriate method.

Restaurant Hostess

The Anchor
01.2020 - 02.2022
  • Answered phone calls to take reservations and address guest questions and concerns
  • Observed guest needs throughout dining experience, driving high-quality service
  • Processed phone and online orders, keeping food hot and fresh until picked up.

Receptionist

Nice Touch Landscaping
08.2005 - 12.2020
  • Provided typing, word processing, and clerical support
  • Operated multi-line telephone system to answer incoming calls
  • Assisted in resolving customer complaints and disputes
  • Maintained files and filing, keeping sensitive information confidential
  • Maintained office inventory by assisting with supply orders
  • Opened, routed, and distributed incoming mail to staff members
  • Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
  • Scheduled and confirmed appointments for clients or customers.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Medical Assistant -

Cleveland Institute Of Dental And Medical Assistants
Mentor, Ohio
06.1995

Skills

  • Maintained inspection records and documentation associated with quality program
  • Removed defects, such as chips, burrs, and lap corroded and pitted surfaces
  • Evaluated product samples against customer specifications and industry standards
  • Answered phone calls to take reservations and address guest questions and concerns
  • Observed guest needs throughout dining experience, driving high-quality service
  • Processed phone and online orders, keeping food hot and fresh until picked up
  • Provided typing, word processing, and clerical support
  • Operated multi-line telephone system to answer incoming calls
  • Assisted in resolving customer complaints and disputes
  • Maintained files and filing, keeping sensitive information confidential

Personal Information

Title: ADMINISTRATIVE ASSISTANT

Timeline

Customer Service Representative

Gerber Collision
06.2022 - Current

Quality Control Inspector

Hudson Technologies
02.2021 - 06.2022

Restaurant Hostess

The Anchor
01.2020 - 02.2022

Receptionist

Nice Touch Landscaping
08.2005 - 12.2020

Medical Assistant -

Cleveland Institute Of Dental And Medical Assistants

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Nicola Hunter