Nicola Incolla
Manasquan,NJ
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
39
39
years of professional experience
Work History
Manager
Mileto.Polish and Italian gourmet
Point Pleasant Beach, NJ
09.2006 - 11.2023
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized special events such as conferences or training sessions for employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed annual goals for each department based on market trends and competitor analysis.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained adequate staffing to meet objectives within budget.
- Recruited and hired qualified candidates to fill open positions.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Created and managed budgets for travel, training and teambuilding activities.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Mechanical Assembler
Eastern Automation
Wall, NJ
01.1995 - 12.1998
- Read blueprints and diagrams to determine proper assembly techniques.
- Provided feedback to improve and streamline production processes.
- Set and verified parts clearances.
- Tested and troubleshot final assemblies.
- Inspect completed assemblies for conformance to specifications.
- Verify that all connections are secure before moving on to the next step in the process.
- Perform minor repairs on mechanical components such as tightening loose screws, nuts, bolts.
Chef
Incollas restaurant
Brick , Nj
01.1985 - 01.1994
- Tracked ingredient inventories to estimate purchasing needs and prevent unnecessary expenditures.
- Adhered to budget guidelines when purchasing ingredients and equipment.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
- Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.
- Collaborated with restaurant management to align kitchen operations with goals of establishment.
- Met with clients to discuss menus and meal options for weddings and banquets.
- Checked quality of food products to meet high standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Selected and developed recipes and planned menus, driving consistent food quality and production.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Suggested and prepared promotional dishes according to ingredient availability and customer preferences.
- Supervised food preparation staff to deliver high-quality results.
- Adjusted seasonings of dishes according to customers' tastes.
Education
Liberal Arts And General Studies
Monmouth University
West Long Branch, NJ12-1985
Skills
- Financial Management
- Strategic Planning
- Marketing
- Staff Development
- Operations Management
- Business Administration
- Complex Problem-Solving
Languages
Italian
Professional
Spanish
Professional
Affiliations
travel, cooking, soccer,
References
References available upon request.
Timeline
Manager
Mileto.Polish and Italian gourmet
09.2006 - 11.2023
Mechanical Assembler
Eastern Automation
01.1995 - 12.1998
Chef
Incollas restaurant
01.1985 - 01.1994
Liberal Arts And General Studies
Monmouth University
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