Nicola Lanking
Chicago,IL
Summary
Accomplished Assistant Branch Manager with a proven track record at Rockford Bell Credit Union, enhancing customer satisfaction and managing branch operations efficiently. Skilled in banking, operations management, and team development, I significantly raised customer satisfaction ratings through strong leadership and effective client relationship management.
Overview
15
15
years of professional experience
Work History
Assistant Branch Manager
Rockford Bell Credit Union
06.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Branch Manager
US Bank
07.2017 - 06.2022
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
Assistant Branch Manager
Guaranty Bank
03.2010 - 07.2017
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Complied with established internal controls and policies.
- Complied with regulatory guidelines and requirements.
- Developed strategic plans for day-to-day financial operations.
Education
High School Diploma -
John Marshall Highschool
Chicago, IL06-2002
Skills
- Banking
- Operations Management
- Business Development
- Team Development
- Audit preparation
- Employee Scheduling
- Client Relationship Management
- Branch Operations Management
- Vault audits
- Strong leadership
- Branch service quality
- Cash handling expertise
Timeline
Assistant Branch Manager
Rockford Bell Credit Union
06.2022 - Current
Assistant Branch Manager
US Bank
07.2017 - 06.2022
Assistant Branch Manager
Guaranty Bank
03.2010 - 07.2017
High School Diploma -
John Marshall Highschool
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