Nicola Lanking
Chicago,IL
Summary
Accomplished Assistant Branch Manager with a proven track record at Rockford Bell Credit Union, enhancing customer satisfaction and managing branch operations efficiently. Skilled in banking, operations management, and team development, I significantly raised customer satisfaction ratings through strong leadership and effective client relationship management.
Overview
15
15
years of professional experience
Work History
Assistant Branch Manager
Rockford Bell Credit Union
Rockford, IL
06.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Branch Manager
US Bank
Chicago, IL
07.2017 - 06.2022
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
Assistant Branch Manager
Guaranty Bank
Forest Park, IL
03.2010 - 07.2017
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Complied with established internal controls and policies.
- Complied with regulatory guidelines and requirements.
- Developed strategic plans for day-to-day financial operations.
Education
High School Diploma -
John Marshall Highschool
Chicago, IL06-2002
Skills
- Banking
- Operations Management
- Business Development
- Team Development
- Audit preparation
- Employee Scheduling
- Client Relationship Management
- Branch Operations Management
- Vault audits
- Strong leadership
- Branch service quality
- Cash handling expertise
Timeline
Assistant Branch Manager
Rockford Bell Credit Union
06.2022 - Current
Assistant Branch Manager
US Bank
07.2017 - 06.2022
Assistant Branch Manager
Guaranty Bank
03.2010 - 07.2017
High School Diploma -
John Marshall Highschool